I would like to add up something. If thumbtack are sending requests to 5 pros and asking $75 a contact. I think this is absurd. Why? Because it is clear they don't care about pros who pay them a fortune for each lead( who they don't know how to describe their project and thumbtack charges you based on that). If they want to send one job to five pros they should charge much less, or if they want to keep it high, only one pros gets the job. Otherwise it is just killing pros. If thumbtack does not lower their prices I mean lower not adjust, like much lower, they will run out of business. That is what I see here from all the pros' frustration about this crazy pricing.
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Well! Thumbtack is raising prices very quickly. I paid $3. 87 first contact about 9 months ago then it went up to $8.00 then $11 something and finally a week ago it went to almost $15 per lead for the same type of the job which is just repairs not new a construction. I am not talking about bigger jobs, you guys charge from $25 to $70 per contact. Contractors are struggling to keep going and you guys are making it harder because you only put the wight on one side (us). I am sending quotes for customers who will reply once,enough to spend my money, then they disappear. I have had one job with thumbtack so far out of hundred quotes. I spend money but I am not making money. Plus, your rates are hight, very high compared to the job type, $18.00 to repair a little hole in a concrete slab is a very high rate. I have received a reply from the customer about a job then he canceled right away,same day and he texted me saying no thanks! You still charged me for that. I will have to call to figure this out. I think it should be mandatory for a customer to provide a valid phone number or email address to get hold of them, in case they respond once and they disappear. Plus, it is as important to have the client aware of the fact that contractors are paying to get them, not for free. They should know,that will make them understand the process. Finally, thumbtack as is raising prices like 500 % in 9 months, should think seriously about the consequences of losing these contractors. Valuable and not valuable that will be determined when the contractor takes a look at the job. Sometimes customers are not exactly talking about what they listed on thumbtack.. I am saying this out of a solid ground, dealing with customers every day. Make it easier and fair thumbtack!
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