I read through 10 or so responses and I feel the same. When I started using Thumbtack a couple years ago I loved it. Now, I don't care for it much at all. The pricing went through the roof and I get fewer jobs. It's definitely not cost effective. I do not like Instant Match at all. I would much rather send my own quotes. I used to run my small business completely off of Thumbtack. In the last 3 months I've went back to Craigslist and social media and now do most of my jobs that way and only about 10-20% from Thumbtack. Craigslist is only $5 a month with no lead charge and social media is free. What I liked most about Thumbtack was knowing the details of the job before showing up for an estimate. But with the high cost and low return, I've gone back to taking "cold calls". Thumbtack used to be great. 2 years ago I raved about it and would give it 100% satisfaction. Today I give it about 20% satisfaction. My wife complains every time she looks at our bank account and sees Thumbtack charges and asks how many of those turned into jobs and it's usually only about 2 out of 10. It has really went down hill and I will probably close my account soon.
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