After posting (around page 100) and then reading a large number of other posts (now on page 175), it seems that most pros are of like mind. Each and every one feels that pricing should be tranparent and based on a standard amount, not variable based on what Thumbtack thinks the job will pay. Also, in like fashion, many say, and I agree, that there is not enough information in the bid request to allow us to know if a job suits us or not. Having to pay to find out the customer is not a good fit is no way to run a business, so we have no incentive to bid. (I have stopped bidding and will probably close my account very soon. Just waiting to see if TT plans to make any changes after 175 pages of similar vendor complaints.) It's a shame, but sometimes the bean counters, who know nothing of running a business, make changes that can ruin a good company. Are you listening ThumbTack? Most importantly, get shoppers to furnish more detailed information in their requests. We need to know what we are bidding on. It would be good for TT to get vendor feedback on each offer on why the job is or is not good for us. That way, TT would know what keeps vendors from bidding certain jobs. Larry Black, Computer Partner, Roswell, GA
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A Computer Partner in Roswell, GA has used Thumbtack for years, and I personally have hired other services from Thumbtack. Lately, Thumbtack has not been of much use to the business. A lot of requests are for simple matters that could be resolved with a phone call (at no charge), so they are not worth bidding on. Others are silly questions that do not even deserve a phone call. Most importantly, since we never know if a job will bring in more or less than the bid amount, it is not logical to bid when the cost of the bid is in flux and unknown at the time of the bid. One improtant change needs to be a disclaimer when the request comes in as to how much the bid will cost. For instance, "Computer repair needed in Roswell, GA. Bid on this job for $XX.00." That way providers know exactly what they will be paying for the opportunity to provide the service. Another suggestion would be to charge for the bid only if the customer actually hires the provider. We don't know how many other companies are bidding on the same job, so there is a reluctance to bid on a job for an unknown fee, when you might be bidding against a company that has figured out how to game the system with bait and switch offers. Thumbtack has the opportunity to be of great service to companys and customers alike, but they are not providing that service at this time, in our opinion.
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