Doesn't solve the underlying problem.   the underlying problem is that most of the "leads" we get are just people kicking the tires who have no real interest in using our services, they are just getting pricing.   The last six I responded to, only one followed up about getting an appointment.  The rest, I suspect, were just getting pricing.   And that's the ones I respond to, most of them I reject because despite my best efforts, they are in areas that I don't service or are too expensive.   At $10.00 a lead, Thumbtack isn't worth using anymore.     ... View more

@vasy  said - " I think a background check should be mandatory to open any Thumbtack profile, but it is good news that at least will be a criteria to become a top pro. I saw many times someone with no hires, no reviews and no background check at the top of the list while top pros with a lot of 5 star reviews, hires and background check are at the bottom of the list. I think this sends a bad message to the customers, implying that Thumbtack list is totally random and meaningless." Probably the person with no reviews, hires, or background check turned on "Targetting" Or whatever they are calling it this week, while the Top Pro realized it's just throwing money at the tire-kickers.   I just did my background check because it's a requirement to maintain my Top Pro status.  Not that I was worried, I've never been arrested, have a fantastic credit score because I've paid my bills for the last 40 years, and so on.   I have more problems with this "Answer in four hours", especially when the leads are ones I never should have gotten to start with. I got one yesterday from Madison Wisconsin.  I don't live anywhere near Madison.  Or even in Wisconsin.        ... View more

Right on.  I've had customers put in requests at 1 AM in the morning, and I usually don't check my email/phone until about 6 AM.  This is kind of an unreasoable requirement.  So is the whole background check thing.  ... View more

Also, looking at this Top Pro Tracker, it seems to indicate that you have to undergo a background check in order to maintain top Pro Status.  Is this the Case?  I'm not entirely sure that this is something I want, to have anyone digging around in my personal business.   ... View more