@Kameron - I did it on the desktop.  My Phone is an android, so it won't let me fix it through the App, either.   Clearly, the difference here is that the customer has to confirm that the Pro did the job.  I'm really not sure why that is necessary, as a lot of customers really don't come back to Thumbtack after the job is done or they ignore the email as spam.  I'm not seeing how this is a help to the Pro, really.   ... View more

I am seeing a decline in business, absolutely.   ... View more

@Meckell   Judging by the post that DJ Stevie posted, that customer contacted 10 Pros.  That meant that 9 pros paid for a lead that wasn't going to go anywhere.   I'm not sure how that is a good deal for the pros, making them pay for a bunch of tire kickers.   ... View more

So if I am understanding this correctly,  if two reviews come from the same IP, or even in the same proximity, they are flagged.   Well, that's kind of wrong.  I know that I get a lot of my business from the same household.  I do a resume for someone, and they recommend me to a spouse, sibling or child.  One of the few benefits of using Thumbtack (which I use less now because the pricing is outrageous) is getting referals to other customers in the same family.     ... View more

Number of reviews and top pro status don't matter if you aren't willing to turn on "Targeting".  It's worse if you are in a category like Resume Writer or Web Development, you are pretty much competing with the whole country.   Most of them have less reviews, most of them aren't top pros.  The one person who is local only has four reviews.  ... View more

@Implumbus @ReeseTee - I am in the same boat. I've been a Top Pro for years. But under this new system, I not only find myself not getting listed when I don't turn on "Targeting/Price Assurance/Whatever we are calling it this week" I find the people who are being listed don't even operate in my area.  They are all in other states. The purpose of Thumbtack was supposed to be the virtual version of the local bulliten board where local businesses could advertise (Hence "Thumbtack"), but instead, local providers are being crowded out by national companies.   Also, the pricing has gotten so outrageous that a lead costs 25% of what I would make on the job.    ... View more

Not in your category, but Resume writing leads are up to $14.00 now, which is about 25% of the cost I would charge.  Given I have to go through three tire-kickers to get to one real lead, it effectively means that it costs more to use Thumbtack than not use it.  Again, if you are going to charge these kinds of prices for leads, they should be good leads.. and not just people kicking the tires.    ... View more

I turn on "targetting" only intermitantly...  I would say my track record is about three tire kickers for one solid lead, and with leads in my category now costing up to $14.00, I'm pretty much breaking even. In my own case, (resume writing), I am competing with providers from all over the country, not just in my local market.   As near as I can tell, most of my local competition gave up a long time ago on Thumbtack.    Ways Thumbtack could fix this.    1) Restrict bids to ONLY local providers  2) Reduce cost of bids to something reasonable, like $5.00 a lead.  3) Only charge the lead if the Pro is hired.    ... View more

I just shut off Targetting again and will probably start just deleting requests, which are less frequent now, anyway.   ... View more