I started using thumbtack back in February and since then the pricing has changed multiple times. I would argue that each time it changed it was with less benefit to the user...understandable, you are running a business as well. However, the new pay structure is very overpriced and puts us business owners in a bad situation. I have put my business on hiatus since July and have not been putting out quotes. And thank God I did. Charging as much as $63 to respond to a client when there is no guarantee that the job will be landed after that one reply. It used to be manageable, $9 - $15, now $63 to respond to a client that wants food for 200-250 ppl. I often converse with the client multiple times because they have a lot of questions. Am I to have to pay $63 every time I reply to her message. As I stated my business is on hiatus so I wanted to send this person a message and let them know that I was not available, but thank them for seeking me out and I also wanted to refer them to a fellow friend and former colleague. But the simple act of writing a message stating that would have cost $63!!! Why should I have to pay when I am declining a job and why can't I write them a message. instead I have to just press the pass button and blow them off. I really think the whole "pay to reply to a client" needs to be re-evaluated. Putting us in contact with potential clients is one thing and us paying for that service is one thing , but to place a scaled fee structure based on "your" value of the job and charge the fee just to communicate with the client is disingenuous and moves past just being overpriced and instead displays a gross over estimation of value. From February to now you have not changed your pricing structure. You have fundamentally changed your business model from being a middleman or small business liaison to a full blown "pay to communicate" business. Not the best example, but basically you went from monetizing your value to the consumer (us) to now monetizing and overcharging every step of the consumer's process in landing a client.
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