@DustiOI was responding to MrChris because as he stated "I was just trying to get an idea of what other Thumbtack Pros were charging" and that in fact does cost pros money, unless it was during your system where we didn't get charged until they messaged. I stopped using your site after I was charged $51 for someone asking me what I do, if they could see my work, and if I had a website. Things that should've been accessible to them because my profile was complete. I also used as a customer to find a second shooter for a wedding and had to go through the same security. With that, I'd never return to use this site in any capacity because of the horrific changes and the fact you don't have Pros, the people who actually pay for your service, in mind. The changes I've seen have been for the betterment of customers and your eye catching commercials, but as a Pro to see this and then be mistreated, underserved, secretly charged, and then lied to about "our feedback being heard" you've missed the ball morally, but financially as a business, you're winning which we know is the most important thing.
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Once again you prove that your business model is based around "clients" who don't pay your bills vs "pros" who do. How quickly you've improved your system for clients but demolished it for pros with no middleground to be found.
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