While change can be a great thing, it's difficult to manage my looking to Thumbtack when the pricing changes on a regular basis. The change from tokens to cash was good for me while the change from my purchasing replies to your charging a larger (and at least unknown to me) fee when I get a reply was negative for me. My work is often smaller jobs which I can't (won't) respond to a potential $50 project when my cost once a potential client replies is $10+. Obviously their reply isn't the same as landing a project. With my purchaging the opportunity to contact clients that you've brought to me I felt I had/have a good chance of landing that given job if the client was in fact a serious lead. I do give Thumbtack credit for adding clients to my business and thankfully several larger commercial projects as well. Within my business efforts I'm not sure how you (as a company) can interperet what is fair to charge for a client that has a vague request such as: "I need a bed and dresser assembled... how much" This is my typical client which requires me to contact them for a response with the missing information such as manufacturer, item number, timeframe for the project, etc.. I have more thoughts but will leave it here for now.
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