My complaints align with those of the other pros. We are paying for leads that most of the time go no where. We are paying a large amount per lead (professional organizer). The prices we are charged per lead are not explained to us in advance. If you do not sign up for the automatic replies to leads, which I am not able to, then the price you may is more than a small business owner like myself can afford or sustain for a long period of time. Because of this, I have had to reduce the number of projects that I actually bid on. Often times, customers will send you a message and will also send messages to other pros which means that each organizer is paying approximately $15 for the same lead (if 6 messages are sent to multiple organizers) that is adding up to alot of revenue by thumbtack. I have complaints several times to thumbtack but it seems that thumbtack is only interested in making money instead of focusing on the issues that their professionals have. Keep in mind, without the professionals, thumbtack, you wont have a business so much to consider. We are walking away, looking for other ways to get customers and/or bidding on projects less due to the expensive price per lead. I hope and pray that you are FINALLY listening and will make a change for the positive. Your "once" happy pro! Ebony Reliable Organization Services "YourMessMyStress"
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