This is simply not true. Most simply ask if the date is available and I never hear anything back and then are charged 36.00. This is ABSURD! You all know this is unethical business practices. You didn't even tell us the cost for the quotes before charging us. Then you have the nerve to require a credit card on file at all times!! DO NOT PUT MY RESPONSE AS A SOLVED! And do not tell me you're work ing on it because you're still implementing these business practices even after your consumers have spoken. You should stop being greedy and charge alot less. Paying 150 a week for maybe one customer is RIDICULOUS!! And STOP sending me this automated non genuine response.
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I have been with utilizing thumbtack for over a year now and I recently just started getting my expense report together for tax purposes and realized I have spent over 7k in quotes. I have technically only made a profit of 5.3k after you deduct the cost for products needed. I'm an expert in my field offering top of the line products and over 10 years of technical expertise. So I just about imagine how difficult it is for those just starting out. I have made some suggestions below. 1. Offer a subscription where you get an unlimited amount of quotes for a certain rate like most other sites such as wedding wire which only charges ( 2.5k a year). Example: up to 40 contacts a month for 200 a month or unlimited contacts a month for 300. At least you will know you will know how much your overhead cost is and you will be able to adjust your customer rates accordingly. 1. Make the pricing per quote clear and precise. It is absolutely absurd that I have no idea what I am going to be charged when I send a quote. 2. Bring back the original "view competition" this gives us a price range to fit in and shows us the trends. 3. Charge-dependent on the quote cost not how many are requested for in a bridal party. Example: If you quote a wedding party of 7 and I charge 400(making me the lowest)but another business quotes 795.00 and are both contacted both of the business are charged approx. 30 dollars. 4. For those who decide not to sign up with the subscription, Implement a "word matching contact and charge system". Companies such as Indeed and Monster have a word matching system that matches you with jobs based on keywords matching. Example: If I send a quote or sign up with the instant match and a potential client messages me a just says " I really like your work but your price is too high" or "are you available on my date" and I''m booked I still get charged the 36.75. You should only be charged if a potential client says or messages you certain keywords such as " Book a trial" " how do I book you", if a client sends you their an email or requests your email, calls you, selects hire, sends you a booking request, or if you say your date is currently available. I have spent over 117.00 just this past week from people simply saying they like they like my work, or asking if my date is currently available only to find out they have messaged 8 other businesses. I haven't booked so much as a trial so far for the money I've spent this week. These are some ideas that I know if implemented would make me use Thumbtack much more vs. Wedding wire, the knot or other sites. The business model that you get to reach out to the potential clients right then and there vs having to wait until the potential clients go through tons of profiles is what I appreciate most but the pricing matrix has caused me to start to seek other advertising methods Thank you for your time and consideration, CHANCE
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