This is a very hefty subject! Its clear that as small business owners its important for our dollar to stretch as far as it can. I did think that the buying credits system was much more affordable. It seems that most have had the experience of having to pay for leads that literally lead to neverland and that can be extremely frustrating. I believe that accountability is very important and that it keeps individuals honest, so if the customer had skin in the game they would think twice before arbitrarily submitting requests. Maybe once the customer has access to profiles to see who they would like to go with once they make contact its $5 a nominal fee to make sure they do their own due diligence before reaching out to a pro. Then I believe that it would be appropriate to charge the pro once the work in complete as is typical in the service industry. The pro could pay a set fee that Thumbtack comes up with. Maybe there could be some market research done on each line of service and Thumbtack has a small, medium and large flat fee lead rate. That way each pro will know exactly what they will be paying according to the size of the job. Also I think that it would be beneficial to be able to rate the customer like the Uber app does. I believe this does two things 1. adds another level of accountability to the customer (b/c honestly the customer is NOT always right lol) and 2. This can be a way to balance out any negative feedback from a customer who will never be pleased. I still believe that Thumbtack has the ability to right this ship and retain these pros that are ready to jump overboard, however these issues do need to be addressed and let's figure this out together. Kudos for even having this forum because I think that is the first step recognizing there is room for growth. We are the power users and this is some valuable information for Thumbtack to use. I hope this post helps and thanks for giving us an opportunity to voice our concerns!
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