Thanks Patrick and Bill for your comments. Every Pro will have their own way of quantifying Thumbtack's performance as it relates to their business, I aim for a CoM of 15% because fortuntately my overheads are small compared to other lines of business. I'm not sure how Thumbtack calculate what they charge me for each lead but I estimate that it's around 3% of the estimated lead value. This means that if I'm aiming for a CoM of 15% then I need to close roughly 1 in 5 leads that I receive from Thumbtack; that's another way of looking at it. Regards, Laurence
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Kameron Thanks for resonding to my post. Yes - I do keep checking back periodically to see if things have changed. And Yes again . . . I was highly successful for 4 years on TT. All my work came directly from from this platform because I am experienced, have great reviews and samples, resonded quickly and I am very professional and people like me. There is nothing that TT can say to me now that I can maintain that success with the drastic changes that were made several months ago to the platform. When immediatly I saw my business drop off 100% within a month. I reviewed the changes and mathematically, there is no way to maintain the success I once had with the changes that were implemented. No one could maintain monthly success with this new formula. And I've read the responses of many, many Top Pros who have experienced the same and have left TT. Sure, I can book 1 person a month maybe - but at what cost. I recieved 2 customers that reached out to me directly just this week from just scanning their options - I am not on promote - and when I looked at the lead, both were $50 to respond to their request to me. It's so high because I am more likely to get booked from them is what TT would say. But if that person directly contacted 6 people? And then hired none. That is something that is truly unfair. There is nothing TT can say to justify me paying that amount hoping they will hire me. Nothing. For $10 I might highly consider responding to them. I just don't know how TT thinks that small business, self employed professionals on this site, can maintain on going, monthly success with these rates. What I don't understand is how TT can triple the cost of a lead from last year - even when on promote - and have the competition be 15 or 20 other pros also responding to that same lead, and tell us that our odds are better now. It's not a mathematical posibility Kameron. Odds decrease when more people are added to the picture. Thats a fact. I saw one request come in and I pulled it up and it was again $50 to respond and 9 people responded to the customer. That's $450 Thumbtack profited from. From just one customer request. Seriously, you think that is fair? To a small business owner? Which the majority of pros on your site are. I just don't get it. Well, actually I do. Thumbtack only gets paid when us pros respond so it's set up so that a multiple pros can respond - therefore TT increasing their revenue on every single request - which was not happening a year ago. However, with so many pros able to respond, it decreases our opportunity to book a customer. Before it was a 1 of 5 chance at a reasonable cost. Now it's triple plus cost and competing against 15-20 others. That is fine if you want to open it up to more people responding to a customer request - but to increase the cost to quote is not. As a smart business owner who tracks my advertising dollars, I would highly consider paying $50 for a 1 and 5 chance on a good lead. And pay $8 for a 1 and 20 chance of being booked. However, TT has done the opposite. Nothing you say will change the mathematics and economic values of the marketing cost for leads now. It's just unfortunate that a lot of new people to TT don't realize that. My profile worked perfectly last year and all the previous years. I have not changed it. So why if it worked so well before - now it doesn't . Because it's not my profile Kameron. It's the cost to use this site. On promote or not . . . the price increase has made it not sustainable for a professional to use on a monthly basis. The discussions that have been posted on this site over the last several months only confirm and validate my assement of why I beleive my business dropped off. I am going to wait a little while longer and then try your system out again. I just don't feel confident enough to give up $50 a lead. And TT has not made me feel that my $50 would be of value either. I have all the tools to be successful on this site - because the fact is I was successful on this site for 4 years. So it's not me . . . . it's Thumbtacks drastic changes to the site that put me in this position. I've been in business 20 years Kameron, so I have experience and knowledge. 20 years. I would love to hear what your thoughts are as to why you personally think all those pros, me included, no longer are able to maintain success on this site and why many, such as myself, have left it. It's a fact. Many of the Top Pros who were highly successful on this site have left it. Why do you think that is? There is a reason. And that is the same reason why many future pros will not be able to sustain continuous sucess on this site. It just breaks my heart. My whole business changed when I joined Thumbtack a few years back. It saved me from having to get a full time job. It opened doors for me. I was able to expand my business into Photography. I was beyond excited and spoke so highly of your services. Such a shame that has changed.
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@ChefPaulStaley I hear you and I feel this. It would be difficult to find a pro on Thumbtack as highly decorated and rated as you (and Steph). It is my hope that every customer who comes to Thumbtack is able to find a pro such as yourself - who will deliver the best services possible. That is what will keep our customers coming back again and again.
It is my promise that we are all working hard here to make sure that our pros and customers are happy. Your feedback is incredibly helpful and impactful to many teams here - you have been with us from the beginning. Thank you for sticking with us, even when things are not going great for you.
I know I won't stop working for our pros and helping to bring our pros' voices to the table. Thank you, for being a part of that conversation.
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Hello pros, as we've done in the past we'll be closing this thread to help keep things organized and easy to find and read in the Community. We want to thank you for sharing and sending us your feedback! Here are a few words from Jason in our Q&A yesterday that I think you’ll all find some benefit in. "We know that it’s really important for your business to succeed, and we hope that we can partner with you to help you reach your goals.
I hear your frustrations - there’s been a lot of change at Thumbtack lately. But the good news is that the major changes are behind us! And that means that the new system is here to stay. Let me tell you why that's a good thing: in the old world, with the old system, 80% of customers never saw a single pro. They'd come to Thumbtack looking to hire, but they'd leave before talking to anyone. Those were your potential jobs - money that could have been in pros' pockets!
So we knew that we had to introduce customers to pros instantly, so that they'll actually hire someone. Customers want instant results! Just think about your own experience on Amazon or online travel sites. The new system let's us give customers the instant results they expect. This new system is working for customers and pros alike, and we believe it can work for you too!
That said, we know the system isn’t perfect yet, and we need your feedback to make it better. So keep posting your ideas! Tell us what’s working or not working. Remember that improving Thumbtack takes time: not every idea will lead to an update overnight. So we ask for your patience as we work through your feedback and release subsequent improvements.
In the meantime, there are a few things you can do right now to be more successful in the new system. Here are a few ways to rank higher in search results :
Improve your profile
Promote your profile
List your prices
Get lots of great reviews
It’s important to me to see pros like you succeed on Thumbtack. I joined Thumbtack because I believe in small businesses, and I have all the respect in the world for what our pros do. It’s my job to make your voices heard and I take that seriously.
Even more, Thumbtack won’t succeed if you don’t succeed. This is a partnership. So we can’t make decisions that benefit the customer or the company at the expense of our pros. We’re here to support you, so if you’ve tried the recommendations we’ve posted and still aren’t finding success - let us know! Call support or send our moderators ( @Meckell or @Kameron ) a private message"
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Can anyone please explain to me why my prices change by about 25-35% on almost a daily basis. How is a heat repair lead average around 9.17 one week and 15.00 the next. Why is there a fuel source/type option for AC jobs listed but not for Heat??? AC has one fuel source ELECTRIC!! Heat has multiple fuel sources. Yet no option for the customer to choose. Insane. Other than those two complaints Thumbtack has given my HVAC company a 50% boost in revenue since July 9 th.
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We also share your sentiments. We joined TT over 3 years ago now because Home Advisor had these same exact problems TT is now having with this new model - the "ghost leads". TT's old model was working wonderfully for us. If this new model continues, we will be closing the account completely. In fact, we haven't used TT in weeks because of these issues.
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Everyone, It did take some persistence with Thumbtack, but I was able to get the bad review, from someone that I provided no service to, removed from my listing. I mentioned again to them that it is unfair to a business owner that anyone can mark hired without a confirming mechanism to the business owner that they were indeed hired and an agreed upon price for the services was reached. Hope this helps someone.
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As a user of this Community, I started to earn different badges. But I don't understand what they are, what is the use of them. Is this badge thing really that big? Maybe because I am coming from a different culture, but I cannot appreciate these badges. I think those virtual badges are ridiculous. I am not 6 years old anymore, who collects stamps and stickers when performs well...
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@Notinsured as Meckell and @bonnie_bill have pointed out you still have an outstanding profile to work from and that will indeed attract customers. I'm sorry again that you didn't make Top Pro, but I know you also understand that qualifications are put in place to be fair and the same rules apply to all pros. As for the verbiage in the email, I'll be passing along your feedback about it so that we can be sure to break such news to pros as respectfully as we can.
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