So, I'm back as a Top Pro after losing it for a while due to a lady I never actually worked with giving me one star. Anyway, I'd just like to say that it would be much fairer for Thumbtack to charge for a lead once we accept it. For instance I get a lead and they are asking if I take insurance (it says in my profile I don't) but they have clicked the button 'what's next' or whatever and Thumback have already charged me for this so called 'lead'. I reply to say no. Instead I should be able to politely say no and refuse the lead and get reimbursed for it. In fact I notice how iritated I get when I see all these so called 'leads' that mostly are not, and how I have already been changed for them before I even see it. If it's not appropriate, like a guy wanting me to make him into a baby for instance, I don't want to be charged. It has made Thumbtack very expensive. It would help a lot if clients could actually write themselves what they want rather than just clicking a preset button. It would get rid of a lot of the people just playing. Then we should be allowed discernment as to what's a viable lead or not. It is a great hub though and it means I have clients I would otherwise never have met, and I appreciate your efforts to improve the service.
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