So, I'm back as a Top Pro after losing it for a while due to a lady I never actually worked with giving me one star. Anyway, I'd just like to say that it would be much fairer for Thumbtack to charge for a lead once we accept it. For instance I get a lead and they are asking if I take insurance (it says in my profile I don't) but they have clicked the button 'what's next' or whatever and Thumback have already charged me for this so called 'lead'. I reply to say no. Instead I should be able to politely say no and refuse the lead and get reimbursed for it. In fact I notice how iritated I get when I see all these so called 'leads' that mostly are not, and how I have already been changed for them before I even see it. If it's not appropriate, like a guy wanting me to make him into a baby for instance, I don't want to be charged. It has made Thumbtack very expensive. It would help a lot if clients could actually write themselves what they want rather than just clicking a preset button. It would get rid of a lot of the people just playing. Then we should be allowed discernment as to what's a viable lead or not. It is a great hub though and it means I have clients I would otherwise never have met, and I appreciate your efforts to improve the service.
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I have the same issue. One person who I never worked with, and who gave me a one star rating, Thumbtack did actually remove. The other was a woman who said she wanted me to work with her son (suffering from trauma), then switched to herself at the last minute. We talked and after 30 minutes we both decided we were not right for each other and I immediately sent her money back. I was extremely polite and professional. I think it is dangerous for the reputation of the professional that people can rate someone without us having agreed that we actually worked with that person.
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