"To see the price all you need to do is select request details and then click "learn more". " Really? This a lot of steps to go through, especially on a mobile device, to get to a page that only gives a vague idea of what quoting the job will cost you. It is also confusing as it is not intuitive. In the early days I could see at a glance what it would cost to quote and make snap decisions whether it was worth quoting. The last jobs I quoted through Thumbtack cost me more than 10 times what the same job would have cost me when I purchased credits. Those are also the last jobs I will quote through Thumbtack until the process is fixed. Another bitter taste is the fake emails I received that appeared that a customer was responding to a quote but were rather Thumtack tricking me into contacting the customer then getting charged for a quote that was never made. After a call to customer service I was left with a even more bitter taste in my mouth as the response to my concerns and confusion regarding the new process had the flavor of That's the way it is, Take it or leave it. ...BYE!
... View more