Keep inmind when reading that I am a Small Buisness Owner, with a VERY tight budget. What do you find most confusing about our pricing? Why can’t it be go back to when you displayed it off to the side how much the lead was going to cost us? I remember when it displayed the price of each lead before you submitted the quote (which I liked alot), then it changed to you had to be surprised with how much it cost after you were contacted by the customer…. Yah we had one during that time period where it surprised us with a $150.00 lead cost, for one single lead, that we didn’t even get the job for. You guys have now switched to what is currently in place, where you have to click on the details of the lead, then select “Learn More” to get the price that lead will cost before submitting a quote. Why it fluctuates so much over time and per category? How is it that when I first started, handyman service leads were only around 5 dollars, 7 dollars if you thought it was bigger. Then they went up to about 20ish per lead, and now sit at around 10. Why is it a homeowner can post something in one category and then a different homeowner can make a similar post in another category but yet they have two vastly different costs for each lead associated with them. What would you consider to be a fair price? Ha Ha…. Free…. Somewhere between free and not ghastly. By that I mean when I charge an $86 hourly rate and you want to charge me 38 dollars for a TV mount lead I’m then looking at a starting 48 dollar profit, which you then have to take out the time spent in traffic and gas to get to the customer’s location, in addition to any other unforeseen costs… The profit margin then starts dropping, and makes it so I don’t want to submit a quote. What are other ways we can make using Thumbtack worth it for you? Making it so that every time the homeowner contacts a pro, each pro isn’t charged the $75 dollars would make Thumbtack more worth it for me, in addition to not charging so much for each lead. So if for example, 5 pros submit a quote and the home owner responds to 4 of them asking for more information, you guys generated $300 dollars off that lead, each pro was charged the $75 but only one of them gets the job and the others “eat” the cost of that lead. Making it somehow that the one that “wins” the lead is the one charged the $75 would make it more fair to your thumbtack pro users. Your current set up I have to pick and chose which leads I respond to making the assumption that every time I send out a quote I will be charged the amount it costs…. so I don’t send out quotes, which makes it hard to use you guys to grow my business. I might not get every quote I send out, I know that, but making it so that it doesn’t cost so much per quote means for me I can send out more, increasing my conversion rate. Much like fishing, more lines in the water means more chances of catching a fish… If fishing costs too much, I don’t go fishing….
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