The ranking should be eliminated. The "promote yourself" should be eliminated. If a customer is looking for a professional, there should be choices for them to pick from. Think of the checklist used when someone is shopping and needs to pare down their choices. (For example: Photographer, within 10 miles of zipcode, within $1000 budget,etc. Then the matches could be listed ranked by 5 stars down, or something like that. Every professional on TT is here to PROMOTE themselves, otherwise they wouldn't be a need for them to be on TT. It's not "promoting" when all I am doing is willing/able to pay for leads; leads do not equal actual clients.
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“What do you find most confusing about our pricing?” The different prices are confusing. I have seen from $9-25- why? The fact that Thumbtack decides what is and is not valuable is confusing as I do not know what Thumbtack’s qualifications of a valuable lead is. I do not think Thumbtack should determine that value. Leads are only valuable if they become an actual paying client. A fair price is between $3-5. It might be a good idea to have leads share in the price, it avoids people who are not serious from requesting. I have stopped my Instant Match because the ROI on it wasn’t good. Now, I heavily weigh whether or not the lead would be worth it, even if I do not get the job. I wait until the last day you can quote to see if they contacted more than 3 pros and still haven’t hired anyone. If so, then I do not quote. Thumbtack would be worth it to me, if the leads had to answer more detailed questions, had to upload at least 3 pictures of what they want to organize, entered their budget, knows what the average Pro charges before requesting, and actually read my profile and quote. I suggest to do filters like when I am shopping: check off kind of job, price they’re willing to pay, enter a zipcode, check off rooms they want organized, etc. Then they receive a list of Pros within those specifics. They could pay something minimal like $1-3 for each Pro they contact, and I wouldn’t mind paying $3-10 when hired. Thumbtack would be worth it to me, if they supported N/A quotes better. Instead of a quote notification (if they receive notifications), send them a notification stating something like: “Catherine needs more details before sending you a quote. Please click here to answer her questions”. Then allow me to enter 3-7 additional questions so I can better quote. And if they don’t within 48 hours, then do an automatic “pass”. Thumbtack would be worth it to me if I knew why leads did not hire me or decided to hire another; also, if Thumbtack automatically deleted, or allow me to delete, leads that went nowhere, after 30 days. There is no need to archive them.
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