In regards to your questions: -- What do you find most confusing about our pricing? * I think it would be nice to know exactly how much it is for each correspondance. I have the budget set and have instant match on (which both are super helpful), but I honestly have no idea how much I'm spending each time someone reaches out to me. It'd be nice if there was some indication like per correspondance or something. -- What do you think is a fair price? * I understand that the pricing varies per client, per situation, and per Thumbtack pro. Consistency is always better though. Knowing exactly what we're going to get charged everytime is easier for peace of mind and budget planning. -- The only other thing I wanted to add is that it's frustrating to be charged just for a potention client reaching out with a mundane question. Being a personal trainer most of my initial contacts are asking when my next availability is. I have this posted in my introduction already and when I do reply with a simple "thanks for reaching out....here's my availability, text me etc" type message, I am still charged. Most of these potential clients don't reach back out. They're just doing their due diligence and reaching out to all the pros to compare pricing -- which I totally get. I've used Thumbtack to hire pros before and so I get the "doing your homework" bit. It'd be nice to just be contacted via phone instead of being charged for each mundane message.
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