I love the idea of Thumbtack as a whole but I absolutely DESPISE your pricing structure as a Thumbtack Professional. I was a member of thumbtack prior to having this pricing structure. In the past, the professionals purchased credits and were reimbursed credits when the customer did not reply within a given amount of time. I have an outstanding balance right now of $210 and I would rather have my account canceled instead of paying the $210. My balance is due to a customer wanting to know more about my services and my website of which is ALL INCLUDED in my bio. The customer did not even book with me or follow up with me yet I am left with the balance to pay having made ZERO dollars. I understand your platform is the gateway to introducing professionals to customers. However, charging a professional for receiving an inquiry and the professional was never booked by the customer... is ridiculous. A professional should only be charged if the customer actually hires/books the professional to complete their service requested. As a professional, I have to raise my quotes well above the standard price due to the fact I will lose money because of your "service averages" for each category. If the going rate for a logo on Thumbtack is $70, but I usually only charge $85, I am only making $15 to advertise my services on your website. I am a "professional" on the WIX Website Arena program which is very similar to Thumbtack. WIX Arena does not charge the website professionals anything, nothing, nada. It is truly a site to advertise WIX Professionals skillset and up to the customer to decide whom they choose to design their website. It is not a money hungry platform like Thumbtack. When a customer sends an inquiry, as the professional you have the option to write them back, ignore their request, or report them as spam. The professional also has to respond back to the customer within 1 business day or the request is immediately removed. If the professional does not respond back to 10 customers the profile is immediately deactivated until the professional reaches back out to WIX. WIX provides all of the information to the professional and does not withhold any information as Thumbtack does. If/when the customer does choose the selected professional, the professional then has to input the project into WIX for proof as well as it displays on the professional's project page for others to view. I sincerely hope you change this pricing structure because otherwise I will be removing my profile and letting my $210 go unresolved.
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