I don't find this to be an improvement. In fact, your new pricing structure is worse than before. At least under the old system, I could choose when to reach out to a client. Under the new system, anyone can contact me and I have to pay for the contact even if they have no intention of hiring me. I don't trust Thumbtack. I think Thumbtack sends out automatic responses for which I get charged. If that's the way the system is going to work, I'm going to cease using Thumbtack. I don't think that you heard what your customers were saying the first time that you asked for input and now you're making things worse. The first time that I get charged for a frivolous response, I'm unsubscribing.
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I know that I missed the deadline, but I was away when this email arrived. So I'm going to submit my comments anyway. I find your pricing utterly confusing and excessive. I actually lost money in July and August and have taken a hiatus to think about whether I'm going to continue to do business with Thumbtack. I think it's ridiculous to charge me if someone "responds" because it doesn't mean that the potential client is going to hire me. Often I never hear from the person again, despite repeated attempts on my part to communicate. And sometimes I think it's a come-on by Thumbtack. The response is always: "What's the next step in the process?" I can't believe that everyone says the same thing. Also, the fee that you charge is excessive for resume writing. These aren't people who can pay a lot of money. Many are unemployed or underemployed. So I can't charge a lot. And because I had to raise my price because Thumbtack dramatically raised its price, for the first time I had two clients who didn't pay me even though I did the work. I had no way of forcing them to pay me. In large part, that's why I lost money in July and August. Thumbtack really needs to rethink its pricing structure.
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