I just went in and looked at what I was charged for - $25 for a crazy man who talked and talked and talked about his problems finding a piano player - hired me - and then called the next day saying someone from the party found someone else. Then I had to listen to that dissertation for another 20 minutes. Wayne Francis Antal is crazy and is a bad customer. I think this is very unfair to me to pay you$25 to listen to an old man drone on and on - and I didn't even get the gig. Boy, I'm really not liking Thumbtack anymore. That quote used to cost me $3-7...... big leap.
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I do not like the new pricing at all. The cost used to be up front in the quote, now I have to go find it and it's gone up considerably than when I bought credits. I don't know why I should be charged more for a piano lesson with one student versus another? And why is Thumbtack the expert? Example: I will not respond to a customer that does not have a piano at home. I will not take on a student under 5 years old. But sometimes those are the customers you charge more for. I also do not like that I can't use different templates like I used to. Each student is so different (age, level, background) it's really hard to sell myself with a "blanket" description. I also am a professional musician and have always had trouble separating the two in Thumbtack. Referrals for gigs will go to Piano Lessons and referrals for piano lessons go to Music Entertainment. And I can't transfer the two. I think you should keep your PAYING customers better informed instead of getting a surprise charge of $22 on my Discover card. Any transaction I make - I usually get a confirmation e-mail. I feel you guys are going in the wrong direction and you only care about the potential customers who are asking about us - who pay nothing. I do not quote as much as I used to. That $22 brought me no business at all.... because I can't personalize any messages or templates. Obviously, I'm not happy with Thumbtack!
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