Since the changes implemented last year by Thumbtack, my business has suffered terribly.  I have toyed around with "promote" on and off, spoke numerous times with tech support etc.  Despite being ranked 1st in my category in my region I have not received any jobs in 2018, 2019 yet I have over 17 reviews over 25 images etc.  In my first year of business I had no reviews, and no images, the ability to contact potential clients as soon as they enlisted a search is what worked for me having had 20 clients in 8 months.  My second year (2018), basically non-exisitant.  The leads are not quality leads, I'm spending money and get no replies.  I wish Thumbtack would consider reinstating the old system.  Based on the Thumbtack Community chat back in the Fall,  in 40 hours, 40 pages of negative feedback supports my position.  Unfortunately I'm not getting the impression Thumbtack intends to return to old ways.  This has forced me to look elsewhere for business advertising platforms like Home Advisor.   Home Advisor is rediculously expensive, but it has led to more work than Thumbtack.   It's unfortunate Thumbtack is not receiving this money.  From what I understand from Home Advisor,  they have taken in many many former Thumback pros due to the changes in 2018.  I understand the approach from a customer point of view,  but since they are not the ones paying for it,  I think the Pros should have more clout in how this system works.  I'm beyond disappointed.     ... View more

I have had the same experience. Sadly with the changes implemented last year by Thumbtack, my business has suffered terribly.    ... View more

I 100% agree!  In my first year of business Thumbtack provided me with a great start.  In my second year of business nothing to speak of.  I've spent countless hours talking to tech support and like you said, my pricing, my profile etc.  It didn't add up.... I was hired in the beginning with a blank slate, no pictures, no reviews.... now I have lots of pictures, 17 reviews, and I'm rated top pro for what I do, but I don't have any clients...    I'm curious as to what TT will do about the 48 pages of complaints in 48 hours.  How could they ignore such an overwhelming response of negativity?  I bet Scottz is in hot water for sending ou that message and opening Pandora's box.  In any case, if they don't return to the old way, their popularity will tank to the point of non-existance, and honestly it's already on it's way.     ... View more

Well put!!!!  After posting a reply today to "let's tak about how you rank in search result" I received the usual rhetoric about creating a great profile.... been there done that!  They are not listening!!!!!  My business tanked this year because of these changes.  I ended up joining Home Advisor, sooooooo expensive.  I can't afford it, but I was desperate.  I'm so frustrated with TT.     Thanks for writing such a great reply.... our only hope is that someone in the grips of power will get their act together because TT is beginning to get a bad reputation.   ... View more

I have already been through this with your tech support department.  I have a complete profile, lots of pictures and reviews.  In fact, according to tech support (Brian),  I'm rated the highest in my category for my area.  Pricing is equal to competitiors.   I hope you return to old ways, this is NOT working for me, and after having read over 20 replies to this mornings' question to pro users, I did not read one positive comment, so I'm not alone.... and it seems it's a bigger problem than what Thumbtack is willing to address.     Thanks, Sheri Giancarlo ... View more

Hi Scott,  I am so beyond frustrated with Thumbtack this year.  I started my business in April 2017.  Thumbtack was a huge factor in me taking the plunge and leaving my fulltime high paying job to start my own interior design business.  With the old system, I contacted customers directly and I received a lot of business between May - January.  In 2018, nothing!  I've been in contact with tech support numerous times, I was told I rank #1, have the most reviews, my profile is rock solid, tons of images.... lots of views but no hires.  I have experimented with  promote on and promote off.  Promote on gives me the quickest advantage to getting hired but no personalized reply to try and connect with the potential client  Promote off is like second dibs, but allows me to respond personally.  Neither is working.  The last tech support person suggested I raise my fee, so I did that to be equal with another competitor, still nothing.    I'm truly at a loss here in more than one way....    ... View more