I don't think Thumbtack is getting the message. You are NOT sending us qualified leads. You are sending us prospects. There is a difference. For example. As a contractor, I may respond to a PROSPECTS request regarding a medium sized deck job for $75.00. Now I don't know how much that will cost to build until I meet the prospect at the site. When prospect calls me and I begin to QUALIFY him as a Lead, I find out that they don't actually want a new deck built, they only want a few deck boards replaced, or a new railing. Definitely not worth $75.00 for the pleasure. That just cost me $75.00. Then they go and contact nine other contributors trying to shop prices. Each one gets charged $75.00? That's $750.00 for Thumbtack and zero for us, for one prospect. Not a qualified lead.
You guys are missing the point. I don't expect TT to qualify all leads, and you have no control a second to how prospects fill out requests; but please do not insult us by these repeated excuses and trying to justify your new pricing methods.
I had a 95% closing ratio before you changed to greedy pricing methods.
I don't even bother responding to request anymore.
You guys are not listening to the people that have made you successful.
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THUMBTACK- You pay a different amount for each lead based on whether we believe the job is more valuable or less valuable. ME- you have no business pricing leads based on weather you believe the job is more valuable, or less valuable. Give me a break!! You are telling me you know my business better than I do? It may or may not be a person interested in getting work done. You don’t know because YOU NEVER QUALIFIED THEM!! You expect me to pay $75.00 for the privilege of getting a response? A phone call? I haven’t even qualified the person. They may be shopping around yet if they contact me, I get charged $75.00. What if they contact four other contractors at the same time? Does the term “Greedy Bastards” come to mind? Totally unfair business practices. Thumbtack- The cost of each lead varies based on factors like the type of job, the size of the job, the number of pros available, and the customer’s interest. If we don’t have enough pros in a market to meet customer needs, you might even get the lead for free. Me- once again I can refer you to message above. That said, I think it’s fair to charge for leads based on type of job. But be consistent. It’s not fair to base price of leads based on contractors availability, or customers interest. You don’t know if contractors are actually available, or how interested the customer is. Come on guys. You’re messing up a good thing. Go back to charging for credits so we can all make some money.
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I have been a member of Thumbtack since it opened in this market. There were some issues then regarding demographics, inconsistantly charging different prices for similar jobs. I gave Thumbtack some slack as I considered it to be growint pains. The format did not allow for the customer to accurately describe there job. It did'nt really matter to me because paying for the credits was a calculated risk I was willing to take. Thumbtak does not qualify the customer's. We do!! The customer does not always tell the truth, or accurately describes the total amount of work. As a Contractor, I may get a bid describing a total deck, when in fact, all the customer wants is a few boards replaced. The current system of charging me, seemingly whatever Thumbtack decides is rediculaous. Unless Thumbtack is going to qualify the customer better. Thumbtack justifies charging such an enormous amount of money; $75.00 for the pleasure of having a customer click a button, or message me just to shop prices? Or arrange to call in order to discuss there job, but never following up. Like a lot of small business owners I cannot affored to do business that way. Originally, I it would be up to me to sell the customermy services based on what I paid for the credits. Now I get charged even before I have the opportunity to speak with and build the relationship. The whole idea of my profile is to get the customer to call me to discuss the job and arrange a time to meet. Building that relationship is a process. Thumbtack has no business in "MY BUSINESS"!! The idea that Thumbtack is deciding what I am going to pay for each bid based on the demand, the location, and/or the job is rediculaous. How about letting the free market work that out. Unfortunately, Thumbtack has become "Greedy Bastards". You had a very good thing going and the business was growing. You guys messed it up. It took my several months of contacting Thumbtack to get answers as to why I am being charged before knowing how much the bid will cost me. Eventually, I came across an individual that was trained and knowledgable. For some reason, when I want to bid on a project I must go into the app, (as usual); click on "view request", then click on "learn more" in order to find the price for that bid. Oh my G-d!! You must be kidding me!!! Who has time for that!!!! Based on the reviews, I see 100 % of the feedback is that Thumbtack became greedy bastards. I am now forced to promote, market, and advertise my business elswhere. I cannot honestly promote Thumbtack anymore and I am telling everone I know NOT to use them. With the credit system I was closing over 90% of the jobs that I bid on. With your "New and Improved System", I don't even bid on more than 10% of the requests. From those 10%, I don't close many because they do not fill out the requst form accurately. Thumbtack, you guys need to fix this. Make the pricing fair. Bring back the credit system. You do not know our business better than we do so, stay out of our business!! Do what you do best. Get customers in front of us and make it fair and compelling for us to jump at the chance to "get that job".
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