I was hired to take photos for a group of women coming to Key West for a bachelorette party. I took photos at two separate venues, paid over $30 for a taxi to get to one of the venues and spent several hours reviewing each photo in Photoshop. When I sent a message to the woman who hired me to inquire how she wanted the photos sent to her and to secure my fee I have not heard back from her. I was charged $20 by Thumback for this $200 shoot and I'm tired of the quality of the customers on Thumbtack. Thumbtack gets their money up front and when a pro tries to get a refund because of customers like mine, it's like trying to get blood from a stone. I'm convinced Thumbtack will eventually fail because of their greedy "money grab" pricing policy. I have roughly calculated how much more money they are making on each lead compared to the old pricing policy and it's astronomical. It's obvious Thumbtack will not go back to the old pricing policy, which was working just fine because they are now raking in record profits.
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Vinamrata rambled on for several minutes but never explained why Thumbtack's prices went up drastically. She said their policy changed so that potential customers could get information in a more timely manner which I'm sure is a lie. I had never heard any of my customers raise a complaint like that. It's obvious to me that this is purely a money grab by Thumbtack and they are just flat out refusing to go back to their old pricing. I've read a load of responses from professionals and nearly everyone is complaining about the new pricing. I'm sick and tired of being charged the new prices for a job and never hearing back from the potential customer. I'm also tired of being charged $35 by Thumbtack for a $200 photo shoot.
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