This is a great analogy you provided @Knightmagic  ' It feels like I just ordered something online and when the box got to my house there was nothing in it except a note that said sorry no refunds or returns'. I'll add one caveat. When you open that box in addition you will also see a name of the lead. No phone number or e-mail address of that lead. Just their name. That's how the lead system with Thumbtack has been for 10 years now!. The suggestion to provide a leads phone number & e-mail address has been suggested by many of us service pros over the years. It's in the virtual 'suggestion box' & of course the approrpiate team is looking into this. It's a matter now of whether Thumbtack wants to pull that suggestion out of the box & finally implement it. ... View more

@Meckell  Thanks again Meckell.   But if I've responded to every single lead - and the insights are showing that I've only responded to 98% of them this month, I would imagine it would be quite easy to just pinpoint the one that Thumbtack thinks I haven't responded to - and tell me which one it is.   That much seems simple. I just don't have any confidence that 1) it will ever be resolved, and 2) that anybody will ever contact me. I'll still use the site, as I'm doing well on it... just disheartening. But I'll try to stay optimistic. Let's hope my next update isn't in another 45 days to say that it's still not fixed, and still nobody has reached out to me! ... View more

@DustiO  I don't recall checking Band and all that pertains to a band. If I had seen Band, I would not have checked that off, as it would be lying to potential customers. But Music Entertainment is also provided by a DJ, and perhaps it should be incorporated in that section? I just deactivated that service, as I don't want it DJ Stevie 6-17-2019 ... View more

@mikeholp I'm happy to look into this for you! When did you take the background check?  ... View more

Hey there @Jknox202 it sounds that there may be some confusion on what's going on. I sent you a private message with some more clarification, feel free to respond to that with any follow up questions! If any other pros have questions about this as well, feel free to send me a private message at any time!  ... View more

@DrewY We are so excited to have you join our team. Together we can make great things happen! ... View more

Glad that was clarified. Should post latest TT replies on top.  ... View more

@mikeholp I'm happy to look into this for you! When did you take the background check?  ... View more

@Randizzle55, It just seems so difficult to decide what leads to accept or respond to as we do not know the pricing. I have no idea how all of the features of the model works. The payment terms are so confusing. Put it all together and I find it so hard to do business it has been easier for us just to pass. ... View more

Hi @DJStevie I am really sad we missed you when we were in Florida too! We are always finding ways to meet our pros, and as soon as we are going to be in your area, we will let you know! As far as the June 4th event - as with all of our other pro events, we will have a thread live at the event where pros can leave #CouldBeBetters and #LoveIts --- so keep your eyes peeled for that. And also keep watch on our monthly product updates for any product updates/news. Thank you! ... View more