We've always found it odd that we are charged if someone replies versus if we are hired for a job. We want prospective clients to reply and we want to feel free to follow up to make those connects, but not if it costs us and we still aren't hired. Last year was our first year on Thumbtack. We received almost half our clients from this service. This year, we have zero clients from Thumbtack. And we have dramatically reduced how we contact clients as we do not want to be charged for individuals who are not ready for our services. Lastly, the information that is now provided by the quotes is convoluted and difficult to understand. As event planners, detailed information is key to providing correct quotes. Again, we didn't mind paying for leads but your pricing structure is very high as many have commented and the quality of leads is low. As far as seeing the pricing for a lead, please place it right with the request. We shouldn't have to dig through several layers to find the price to talk to a prospective client.
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