I do hope TT makes changes to their platform, which is why I will take the time to give meaningful feedback here.
The TT platform will only work if pros, those who offer services, are actively using the platform. Anyone can come to TT looking for help, but without pros offering a service, there will be no transactions. That being said, it has to be mutually beneficial for both TT and the pros, as customers have no real skin in the game. Customers can come and shop around but not hire anyone, and that's okay and should be encouraged. Unfortunately, it's not only not okay, its certainly not encouraged from the side of pros. I no longer bid on jobs when I see they have already contacted a pro. I figure, why waste either my money or another pro's money, as we both cant land the same job. TT is the only one winning when a customer contacts multiple pros...and that shouldn't be the case. It's just bad business and unethical. Pros should only be charged if they land the job. TT wants a big piece of the pie, but is getting this big piece of a much smaller pie. Wouldn't TT want a smaller piece of a much larger pie? This business model is not sustainable along with the unreasonably high fees TT charges.
I'm being charged almost 20% of what I make off each job. Meaning, 4 bad leads and 1 good lead....I break even. I actually lose money as I am losing time completing the jobs to break even.
Hypothetically, let's say someone comes to TT in hopes to hire someone. Let's say they talk to 10 different pros but doesnt hire anyone. Dont charge anyone!!! No harm no foul. And most importantly, no hard feelings. Given the same situation and charging each pro $20 each now makes TT $200 and 10 different pros make -$20. I say again, its unethical and just not right.
I've tremendously cut back using TT. Which I've heard many others are as well. If you feel this business model is successful and most importantly sustainable, ignore my post and keep doing what you're doing. If I'm even slightly right, consider doing the right thing before your pros switch to another platform or worse yet, someone creates a better platform after hearing the same complaints and steals all your business.
Hoping to be more thankful in the future...
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