We feel the same! That is why we are no longer even sending quotes out for jobs. Now we get charged anywhere from $15-$50 (probably higher for some people) if a customer simply replys "were going with another company". This is just greedy & a poor business practice. Numerous Business Entities get charged Thumtack's obscene *fee(s) for the Same Job! Just for talking with the customer & answering questions, We All get charged as if We have All Won the Job! Even though we all know that is not the scenerio. Only 1 Service Provider gets chosen for each job inquiry, but you-Thumbtack-charge Every Business Entity whom the customer speaks with as if they have won the job. All in all, Business Owners are being cheated by this new system Thumtack has implemented. If you've seen a great drop in users of your service, this is plainly the #1 reason.
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