Yes, I have called Thumbtack customer support regarding this issue on a few occaions and I really apprecite their willingness to assist. Many thanks to them. The issue I have is I get charged for a quote and never got hired. The cost of the quote is never the same and changes everytime I get charged. Some quotes Thumbtack charges me and others they do not, pending communication between the customer and I. Not sure how this is decided. The cost of each quote seems high to me. I'm charging $350 to move a pool table and get charged $12-$15 per quote, (if thumbtack decides to do so). This seems a bit high to me, especially when I don't get hired. I'm curious if I charged my customers $1000 to move a pool table would the cost per quote remain the same? Seems that each quote should be charged a percentage of the quote to make this avenue of advertizing a bit more cost effective.
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