An overwhelming amount of people are saying the same things. Don't ask for feedback if you're not willing to listen to it. Most people seemed to really like the old way and were getting good results from it, why even make this change in the first place? I joined TT a couple years back. At first, I would get a fair amount of leads that actually lead somewhere. Now I don't bother responding because: A. I never know what I'm going to be charged. When I was getting charged $2, $3 and someone ghosted me it wasn't a big deal. The last time I used TT I was charged around $20 to have someone "choose me," respond to them immediately and never hear back from them again. This has happened multiple times now. I'm ok paying a reasonable amount for leads, especially when they're quality. But I'm not just going to give you my money. You've gotten greedy, and it's driving hard working professionals away from your site. Without pros, you have no income and no business. You must think of your pros like staff. The better you treat them, the more they'll stick around! B. Half of the matches aren't relevant to the services that I provide or close to my area. I'm a personal trainer, not a yoga instructor, not a self-defense teacher, etc. Statistically speaking, most people won't travel more than 5 miles to go to a gym. I can understand sending me info on people who are still in my city, but outside that range. But there have been MULTIPLE times you've sent me leads on people who aren't even in my state. Seriously?? Also, looking and reading through this comment section I've noticed that the TT staff only have 3 types of replies - thanking the few people who are pleased, telling people to update their profile, or asking them to private message them. You must be more transparent. Respond so that we can all see how you're handling your business and be upfront about what we're being charged for leads and responding to customers. Until you can figure this out, you're going to continue to lose a lot of quality pros. Right now, it only seems as though you're interested in your own bottom dollar which leads to quantity over quality which doesn't benefit your pros or OUR customers. Currently, TT is a waste of my time and money which is why I haven't sent a quote or responded to anyone in close to 6 months. The only reason I keep my profile is in the hopes that you'll actually listen to the overwhelming amount of responses and either go back to the old system or figure something out that works for everyone involved.
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