And what if a Pro has "promote" turned off because y'all can't accurately match the category? And if a Pro has "promote" turned then aren't y'all feeding leads to those other Pros ahead of the Pro who's turned off the feature? Isn't that like placing your thumb on the scale?
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For the life of me, I have no clue how y'all are going to be able to match my business with anyone! How can my business show up in search results when it's buried as a subcategory under landscaping? And the idea of paying for an automated contact repulses me! Lately, the overwhelming majority of leads forwarded to me have nothing to do with my specialty. If y'all start charging me for "matches" like the leads you've been sending (and that I can currently choose to pass on) I'll drop Thumbtack like a hot potato. For years now, I've been asking and asking and asking for a separate category listing for the work I do. The responses are always polite but never helpful. We Pros are your customers. Y'all should treat us as such. The original Thumbtack model is what I signed up for. Except for the lack of a stand alone category, the original system worked. All these changes you're making are making things WORSE. And the reports I'm getting from other Pros are nearly universal in their condemnation of the changes away from the pay only if you try to contact the customer and they reply to you. In my experience, many people don't know what it is they are looking for when contacting me. A looky-loo shouldn't cost a Pro anything except the time it takes to tell them they aren't a good fit. And reading this and other threads in these chat forums should tell y'all that constantly tweaking how you do business with your Pros is a recipe for disaster.
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