You quoted two people for 13.00?! I get charged between $25 and $50 per contact generally. Never less than 25, but sometimes more than 50. ... View more

Yes! We should be able to ask questions of the customer without being penalized. I have had to pay OITRAGEOUS fees just to find out that the customer wanted way more than they said initially and the scope of the project was much larger. I'm a video producer and photographer and sometimes customers will have a super vague request, or will not mention half of the important details. You ask them for the details and find out that they want you to do a job that would cost you $2500 for $400. For that thumbtack charges me $50 ... View more

Exactly! I stopped using Thumbtack for three months because I was paying $20-$40 on "leads" who often times didn't even have any work available but was just curious how mich something would cost, or $40.00-$60.00 on a gig that only paid $150.00. I decided to give them another shot because they said they were doing away with customers coming at you with a budget (which as it turns out the didn't even do) and it's more of the same. Now I owe them $25.00 again for a guy who texted me to tell me he was just going to have his friend do it for free. Then customer service told me that's still a valid contact and I have to pay it. I'm done with thumbtack forever now. ... View more