I've been a top pro for a couple years, through all the changes. I haven't noticed anything better than before. Besides, now the customer can contact the business owner without asking for quotes from multiple people, but in that case thumbtack will charge extra money just to quote, no matter if you get a response. Most of the changes made things harder on us. I've had customers tell me that, through thumbtack they couldn't figure out how to leave a review. That should never be an issue. I agree with just about everyone making comments, I've experienced almost all the problems being talked about. In my opinion the old system was much better.
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