I couldn't have said it better Darren73. I used to send quotes quite frequently under the old system and it was fair because I would compete with 4 other professionals. The fees were easy to understand and I got a number of good clients that way - some were one time jobs, but I got my fair share of regulars as well. I think I quoted under this new, ridiculous plan about 4 times before I got smart. For one quote, I was charged $30 for a $70 cleaning job. The customer said he would contact me to clean his Dad's apartment after getting back in town but never did. I emailed customer service about the tremendous price increase and they just tried to justify their fee by telling me they charge according to the potential money I could make. The job was a 1 bedroom/1 bath - not a huge money making potential. Then, I tried the "instant match" for about a week and saw that Thumbtack was making all of the money for terrible leads. I set my daily budget to $30 which was good for one or two quotes at the most. Then I started seeing a pattern; Thumbtack would send a request, supposedly from the customer, about when my next availability was, but that more information was needed from the potential customer before giving an accurate quote. I knew then that something was fishy. I don't believe these requests are directly from the customers. Why would they want to know my next availability if they don't have an accurate fee? Why the same question from every potential customer (big tipoff)?
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