Hello all, I recently reached out on the “TT Chat” about the reviews on my profile. I asked if there was a way to remove bad reviews as they are effecting my getting hired now. The “Rep” I spoke with suggested that I get more people outside of TT to leave me a review on TT. Which would push down the the negative reviews. But as I’m looking and reading through these forums I’m seeing TT will remove comments that pros have about the TT service and even witnessed a TT employee say “we do edit, DELETE and move around comments if it does not match our guidelines” my point for asking that reviews be removed is because some of the reviews on my profile are silly. One client called me “Fake” after me not accepting her form of payment “Cash” who also asked to pay way less then what was quoted to her which was $90.00 for a home cleaning she wanted to pay $40.00 I had another client that we did a job for on a Monday and two weeks after they decided to leave a not so nice review. Who waits two weeks after the service to leave a review?? The rep also told me they don’t remove reviews for transparency for new clients. But hide how much these jobs are costing us to quote them.. Speaking of them hiding how much we pay to quote these “Leads” the pricing is super high. Also they have this budget thing now that we can set a budget on how much we spend a week but they will go through all the cards I have linked to TT until they get one they can charge. No where does it say that they do this. I found that out the hard way. I was charged $75.00 for a commercial job that I never got hired for. There should be a way that TT could charge you a one time fee for the year or on a month to month basis and you can quote as much as you want in that time frame. Instead of every time a client messages you. Which brings me to the false leads. I reached out one time to the TT Chat once and mentioned how I don’t even know if these “leads” are real because I keep getting “when your next availability” I will reply immediately and get no response but yet I’m charged. I also realized that I won’t get any leads all week but sent many quotes cause I use instant match. Suddenly on Saturday & Sunday I get a few empty “leads” of people asking “how long will the job take” or “when’s your next availability” or “Sounds good what’s next” and then I will reply and get no answer but on Monday will either have money taken from my account for those empty leads or have a balance that restricts me from now using the TT Service. How do we know these people are real?
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