Reviews. I'm very saddened by the fact that a person can get on and leave a review, a lie, I might also add. Us pros work hard for our status, and for one upset person to be able to do that seems unfair. Then upon calling Thumbtack, they take the side of the non-paying customer, vs the pro that pays Thumbtack $8 per quote. In my opinion, alot more than profiles need fixing.
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