@Meckell  Thanks, because it seems that isn't the case in recent weeks. As for reaching out to other channels, I would rather keep it in the Community if I have started a conversation with you or other reps. The few times that I have made a call, they get routed overseas, and those reps give me mis-information(as was the case with conversation starters that I shared with you a couple of months ago). When I send email, it takes days for someone to reply. As for chat, I've been given links to solve my issues, instead a rep giving me insight DJ Stevie 7-15-2019   ... View more

@DustiO  After deleting Music Entertainment a month ago per your advice, why am I still seeing my DJ services listed as BAND on Thumbtack Facebook Ads?? I found out yesterday when a regular client called me asking if I was in a band. He explained how he found the ad. Please have Thumbtack fix it!!! DJ Stevie 7-15-2019 ... View more

@Hankster Great suggestion!! I like this one, (as well as all of your other suggestions.) This way, our suggestions are in one place. DJ Stevie 7-14-2019 ... View more

@Kameron  Are you, @Meckell , @taylor , @DustiO , @DrewY still answering all comments, posts and messages within 1 business day? DJ Stevie 7-14-2019 ... View more

@Philbomb You're very welcome. If I get any so called leads, which is very rare, I get ghosted after I reply. Exception is today as I sent quote via Jobs tab where "customer" replied and possibly wants to hire me. So, the old way of seeing the information that I commented earlier, still works, just like on the other sites that I advertise with. What is difficult for Thumbtack to understand? DJ Stevie 7-12-2019 ... View more

@Kameron, @Meckell , @taylor  No disrespect, but when you say "The system we now have in place is a similar system used widely across many different marketing platform sites where businesses pay and compete to be shown to potential clients, except for on Thumbtack you only pay when a customer reaches out to you." What is the similarity between Thumbtack and other marketing platforms? Please explain. From what I see, the 5 other sites that I advertise on are very different than Thumbtack. They don't charge us until Pros view "customer" profile, event info and lead cost first, THEN charge us when we send quote/message to "customer".  Thumbtack was like that prior to Promote, and to a degree, still is via Jobs Tab. But at Thumbtack we get charged with the so called conversation starters, then we get ghosted after we reply. We lose out on the cost of leads because more often than not, the leads are valid as it falls within TT non-refundable guidelines. Question, what is Thumbtack doing to improve Promote? Or better yet, what is Thumbtack doing to help Pros receive quality leads again? DJ Stevie 7-12-2019 ... View more

@DustiO  So then with the last Status(number 8)--Not Planned that you listed.. We will continue to get charged for conversation starters? INSTEAD of reviewing "customers" entire profile(event info, customer info, date, lead cost, etc) then get charged after we make a decision? I've been suggesting this for 8 months now, and thought it would be a great improvement. After all, we(Pros) are the only ones who know will be a great fit for our business, not Thumbtack and its' filters. So,  not implementing this will guarantee quality leads to us?   DJ Stevie 7-12-2019 ... View more

@Kameron  Sorry, but it's just numbers. Better yet, why can't Thumbtack provide WHERE the additional views are coming from? If someone has my name from a previous hire, and googles me, does that show up in the Additional Views? Anyway, it's just numbers. If Thumbtack is working with numbers, I rather want to see number of Profile views AND who looked at my profile! (age group, bride, party host, venue manager, etc). As for Pros thinking it's great to have numbers, my main concern IS obtaining quality leads which haven't come my way for some unknown reason, and I've done everything that Thumbtack reps have suggested. I recently paused Promote as I went months without a so called lead (inbox message isn't a lead when they ask for availability) or quality lead. And will not turn it back on until some major changes occur. After all, I'm told to keep the faith by a Community rep, so let's see if any major changes occur soon that can provide quality leads as it once did prior to Promote! DJ Stevie 7-12-2019 ... View more

@mnemosyne  Yeah, what is that Additional Views? Where did those views come from? Why don't they just provide us with Profile views, which are more important to us than views when "customers" scroll. I  could use the system all day as a "customer", search for DJ's in my area, and just scroll, bypassing my profile. Does that chalk up as a view each time? If so, what good is that statistic to me? DJ Stevie 7-11-2019 ... View more

@mnemosyne  I'm glad that you posted this, thank you!!  This happened to me a few times when I kept Promoting and pausing it. Now I have it on pause again until major changes are made. Funny how when Promoting, not many "leads" came in, but in Jobs Tab, jobs in my travel area were coming in. When I don't Promote, some local jobs have come in, but the lead cost is expensive, and with the new budget question for "customers" (<$300, $300-$400 typically for brief events), I pass on those alot as I will not lower my fees. As for targeting, if we set preferences, I agree that we are targeting "customers".  The fix--the system needs a complete overhaul in my opinion. In my 8 months in the Community, we have given many suggestions, and get told daily that it takes time to review and possibly implement them. DJ Stevie 7-11-2019 ... View more