@SamF Thanks for the reply. I asked this question about refunds, because terminology should change. Several reps have mentioned refunds, others have mentioned credits, which in turn gets confusing. DJ Stevie 11-13-2019 ... View more

@SamF  There should be a time frame for a refund if a "customer" never responds to us. May I ask, how is a "customer" viewing my message is still possibly thinking of hiring me when they never even sent a written response? DJ Stevie 11-13-2019 ... View more

@StoriesUpSTL  I haven't had any hires, let alone replies, when I send quotes/message via Job(now Opportunities) Tab. It's been months, I believe the last time someone replied to me via those tabs was back in February. I also send requests via those tabs when there is a "flag" that says Best Chance, but still no replies. Makes me wonder if I'm just wasting my time sending those quotes/messages out. DJ Stevie 11-13-2019 ... View more

I like the fact that refunds are given, but why aren't refunds given to our credit/debit cards? We receive Thumbtack credit, but we didn't purchase credits. Perhaps change in terminology is needed to avoid confusion? DJ Stevie 11-12-2019 ... View more

Why should refund be given for only "read" messages ? Refunds should be given for no replies as well!! DJ Stevie 11-12-2019 ... View more

@Lar  I hope that it's ok for me to chime in here as I have an example to share. The other day,  a "customer" asked for my availability. It wasn't an "exact match", as customer checked off a fog machine in their preferences. I don't offer fog or bubble machines for various reasons, one being that accidents happen. Lead cost was $42, and after reading Price Assurance again, and chatting with a rep via email, I found this lead not to be "exact", and was told by rep that it wouldn't be guaranteed via Price Assurance policy. So I declined it because if customer ghosted me, I wouldn't be refunded this very high lead cost. Question to @Meckell and @Kameron, will Price Assurance be expanded to help Pros, if we accept these leads, such as I received the other day. DJ Stevie 11-7-2019 ... View more

@Meckell  As you stated in your post, lead costs are changing for some services as of October 28. Do you know if my category was one of the services that leads costs have been changed? Thanks, DJ Stevie 10-30-2019 ... View more

@Kameron  That's what I thought, but I wanted to discuss that with @Empathtisha as she mentioned TT was public.  I should have put that as a question in the Community. Sorry. Thanks for clarifying DJ Stevie 10-28-2019 ... View more

@Empathtisha  Yesterday and today, I tried calling the number that you provided in your post, but there is a recording  that "the number is not in service". You mentioned that Thumbtack is a publicy traded company, as I wanted to discuss that with you. DJ Stevie 10-28-2019 ... View more

@Kameron  Thanks, that helps me understand a little better, as the written terms are confusing.  You mentioned the time frame, where I couldn't find it in the Price Assurance Terms, and that helps as well. Again, thank you DJ Stevie 10-28-2019 ... View more