@MobileMixology I have to be careful what I write here as one of my comments was deleted because according to TT it violated their terms, guidelines. I've been in touch with a few reps via Private Message, and my take from the messages was that there are numerous pros who like the new system, and according to them they are reading/answering each of the negative comments. Don't know if that helps, but that's what I've been told. ... View more

@mmyang99 I offer DJ services. I have to be careful what I say here, a recent post of mine was deleted. Not sure if TT is hearing all the negatives from majority of the pros, but it does seem that they reply to the very few who like the new format. I don't like receiving generic replies and being charged for them. A charge should be after REAL communication is sent by both customer and pro.  ... View more

@mmyang99 Exactly!!! I've been fighting them for 2 weeks now about couple of generic replies that I got charged for, jobs that I wouldn't have reached out to because I feel that they aren't fit for me! I listened to a rep to try the new format, and got charged for generic replies. It's insane.  ... View more

@traynorpiano You are so right! Thumbtack is serving the clients, not their pros, who pay for this service. Clients most of the time are just sending out generic replies, and we get charged for them. I've had my arguments with several reps here about being charged for generic replies. I'm told that a refund cannot be given, even when I was told by a rep to try their new way. Like you, I want at least a phone number, especially if I'm paying for a so-called lead. Why would I want to continue contacting via Thumbtack when I pay for a lead? So Thumbtack can monitor the way I negotiate with a customer? And also see if either myself or the client are talking "smack" about Thumbtack? Get real, Thumbtack, the pros pay for your paycheck, not the clients. And I hope that they are reading this, but I doubt it. They seem to only read and reply to the very positive posts and comments. They refuse to see that there is something wrong with their new format. ... View more

@Lauras I was charged twice last week, for leads that I felt weren't my fit, yet Thumbtack deemed it fit. Some of the reps that I chatted with told me this. Couple said otherwise. I keep asking for refunds but they said it is legit as customer reached out to me, with generic replies. I should be able to decide on who is a right fit for me, not Thumbtack. And they keep sending me links to look at pricing/charge guidelines, so they can avoid taking care of my issues/concerns. Good luck in getting your refund. ... View more

@Alex0243, @CSUSA Yes, we are ignored because we didn't provide positive feedback of any kind. Just a certain few that gave positive feedbacks are getting taken care of and praised. I turned off Promote/Match the other day, and deleted a card on file just to prove something to me. And I was right, as soon as the card was deleted, I began to get more leads pertaining to my needs(closer to home, dates, etc).  I'm still fighting for 2 refunds from last week, when I listened to a phone rep and tried their new format, against my better judgement. So what happened doing things their way? I got charged for 2 generic replies and they refuse to refund me because "it falls within their guidelines", and they don't take care of isses, they just send me links. Kind of like figure it out yourself. @Kameron, @JasonB, @LydiaH, @Meckell ... View more

@Kameron That contradicts what some reps have told me! ... View more

@MobileMixology I was charged when customers reached out with generic replies. It may happen to you as well. ... View more

I recently turned off Promote/Match. Against my better judgement, I used it 2 weeks ago after speaking with a phone rep to try it. Got charged for 2 generic replies, but they won't refund me. I receive a link explaining that "it's within their guidelines" So before my card was charged, I deleted the card just to see what would happen. And would you believe, I started to receive several leads in my area. WOW! Coincidence? I'm beginning to think that it is. Can't send quotes because outstanding balance and they won't refund me, even though it was their rep who told me to try the new service and see what happens. I will not reply to generic replies if I'm getting charged. Thumbtack claims since customer replied to me, they read my profile and are interested. Really, if they are interested, why send generic reply? Or do they filter out the pros to see who is "available on their date"? But we still get charged, AND that has to stop! ... View more