Thanks for hearing me, Jason. If I remember correctly, we had 48 hours to send a quote. If we weren't in the top 5, we lost out. So, doesn't it seem that if a service seeker doesn't get any quotes within two days there probably isn't a pro out there interested in or available to do the job? Sending them 10 or 15 pros' profiles doesn't solve that problem. And then letting the service seeker get to decide to spend my money (for a job I wouldn't have quoted on because I know they aren't a fit for what I do) doesn't solve the problem either, it just makes me upset. I was not one of those pros glued to my phone (or computer). I didn't like the pressure, but at least I got to decide who was or wasn't a potential student for me. If a student got quotes from 3 violin teachers, then there really are just 3 violin teachers who have space in their studio, on the day the student wants lessons, close enough that the student will be willing to drive there every single week, willing to teach a student that age the style/method that student is looking for. Sending them 15 teacher profiles doesn't mean there are 15 teachers available. So how, exactly, does this help the service seeker, or the teacher who gets charged for a "valuable contact" they don't want?
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Hi Jason, I realize you asked CMartinez2018, not me, but I would like to weigh in on your question, because I used to work as an organizational consultant in the areas of employee engagement and change management, before returning to full-time music (and becoming a pro violin teacher on TT). You guys are a classic case of how not to do changes. First, trust depends not on what you say, but what you do. It's not clear what you mean by "response" - are you asking us what we want to hear you say, or what we want you to do differently? Second, the common complaints I keep seeing are transparency of pricing and a flood of competition. There are probably other issues that matter a lot, but those are the two I am most aware of. And I think it would be really simple to solve those problems - no "there's still a lot of work to do" needed. Here's what I would do if I were TT: 1. Get good information from service seekers. I see a lot of input from pros in various industries about what that means in their area. For violin teachers, the information is sort of OK. A couple tweaks would make it much better.* 2. Instantly send service seekers 10 pros who look like they match. Just 10. Service seekers then look over the 10 profiles and decide who looks like the best fit. If they want to see more pros' profiles, charge them a fee based on how many more pros there are to choose from. If you have industries and markets that have a lot more than 10 pros, then have pros list their services in order of importance. And then ask service seekers enough information to match their specific request to the top 10 pros who prioritize that service. 3. Allow them to pick up to 3 pros to contact directly. Charge those pros a flat fee for being the first choice. THIS FEE SHOULD BE VERY SIMILAR TO WHAT PROS USED TO PAY TO SEND A QUOTE. All the pros should know exactly what that fee will be. Back in the credit days, I used 0 to 2 credits to quote on a potential violin student. So it seems reasonable to me to pay $5 or $10 if a potential student picks me out of the list and contacts me. If the service seeker wants to contact more pros, maybe have a second tier pricing - just charge those pros 50% of the full fee. Or something like that. 4. When a service seeker contacts me, give me all of their information so I can take it from there. Phone number, email address, location, and what exactly they are looking for. 5. When setting a budget, if I know that any potential students will cost exactly $6.50 (or whatever) if they contact me, THEN I know how to set my budget. As it is now, I have to set a dollar amount, not knowing how many potential students that will cover. And that amount is really, really high compared to what I used to spend sending quotes. This is why these changes feel really greedy to me and broke my trust. *Btw, I am now on Bark. And they let me draw a custom service area on a map. Genius! *I also wish TT would have a calendar with time slots that potential students see when they look at my profile. That way, they can see when I actually have openings, and won't contact me if they need Monday afternoon lessons and I am already booked on Monday afternoons. Right now, I am only able to set M-F 10-5. Thank you for considering these suggestions.
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We have not been asking why you are making the changes; we have been *telling you* that the "New Thumbtack" is a big fail for us pros.
Second, I already saw that video from Marco. Quite a while ago. Saying the same thing over and over doesn't make it true or change my mind. It does make me realize that the leadership at Thumbtack is not mature enough to admit that they have made a big mistake.
It is quite clear that your "one goal" is *not* getting us more customers, it is getting more money for Thumbtack.
Finally, I couldn't care less about Marco's vision. I didn't start using Thumbtack because of Marco's vision. I started using it because it helped connect me to violin students. I never even knew what Marco's name was Y'all need to grow up and listen.
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Same for violin lessons. Student (0-17) is completely unhelpful. It would also help me to know if the student is male or female, and if the parent's or student's name is on the request, so if I send a personal note I know who I am communicating with.
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Agree, Richardson. A lot of pros get one-time jobs, but as a music teacher, I am getting a weekly, ongoing "client". It would be great if potential students could see that I am full on Wednesdays but have openings on Tuesdays at 3:00 (or whatever). I also wish the location/travel aspect would change. Students come to me, but there is still a geographic range where my potential students are likely to come from. Again, this is a weekly thing, and I really doubt that a student will be willing to drive 25 miles for lessons every week, especially when that 25 miles includes a ferry ride or 15 miles through Seattle rush-hour traffic. I regularly see requests from students who are just too far away or they are only 5 miles away but live on the other side of a toll bridge or a ravine with no direct route to me. If I could pick zip codes where viable potential students live, that would make sense.
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