@cjk, The entire purpose of Thumbtack, as a service, is to CONNECT pros with customers as quickly and painlessly as possible, so pros can get customers and jobs fast and customers can get their work done quickly. It seems, however, that what Thumbtack is really doing now is placing additional barriers between the customer and the pro, like a series of pay walls. Imagine if you went to read a news story online and you got charged just for clicking the link, then had to fill out a form, then got charged again to see the first paragraph of the story, then had to fill out another form, then got charged to finish reading the story. This is basically Thumbtack in a nutshell. And when the pros that actually pay for the service to exist overwhelmingly say they don't like how the system functions, all they get from the reps is "maybe you should do these additional 12 things to make things 'easier' for yourself." Stop adding steps and dollars between pros and customers and just link is in one step and get out of the way...
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Recently I’ve been contacted directly by customers looking to have work done, and under the new pricing system there is no way to send them a personal message rejecting the work without paying a ridiculous fee, often in excess of $10, for absolutely nothing. Sure, you can reject the contact, which basically amounts to just ignoring the customer’s request, at least from their prospective, which doesn’t look very professional. It would be nice to be able to respond to the customer directly and explain to them exactly why you are rejecting their request, such as you are all booked up for that time, etc so that you can continue to maintain a professional image and hopefully keep a positive relationship with the customer for consideration for future work. Ignoring customers isn’t good for business, especially with a service like Thumbtack where you tend to see the same people looking for services over and over. If personalized rejection responses re not possible maybe you can have a rejection auto-reply feature or something where Pros can create like 3-5 rejection templates and select one of these rejection replies without being charged for the contact.
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