Hello Scott, This is day 4 of absolutly no leads. Something is very wrong. I am sure you are checking into this drastic drop in consumer interest in your new format. I rate very high in the rank, so thats not it.  ... View more

I don't know why TT changed to this new platform! This is the first time ZERO leads are coming in. I usually get 10-20 a week. What happened? Its not becasue its Christmas either. This is the absolute worst roll out yet. No leads means not $$ guys. Wake up and go back to what we signed up for.  Big Fat :( Now that I got that out of the way. I seem to be ranking #1 consitatly. Easy to check. BUT no leads. So ranking is not the issue. Also, after speaking to a rep, she said even if the client contacts other pros, you will still get a notification that a potencial customer is interested and you can send a quote. At least that is what she said. So what is the problem. Here is the problem. Thumbtack took the personal touch  out of the experience! Pretty plain and simple. In an age of algorithms, it is refreshing to get a real human who is really interested in your project. Not anymore on TT. A potencial customer gets up to 20 pros automatically and has to sift through, what I beleive, is very time consuming and frustrating process. I live near TT so I would be happy to sit in on a board meeting and give you some ideas. We love you guys as you have helped us grow our business but now, not so much.   ... View more

Last week TT changed again to....... A new way to meet customers There’s a new customer experience on Thumbtack. Now customers can search for pros and contact the one who fits their job right away. That means more new customers will contact and hire pros like you. Here’s more about this update and what it means for your business.     https://help.thumbtack.com/article/a-new-way-to-meet-customers1   How is it working so far for you?  ... View more

Wow! All this complaining about not knowing in advance the cost of a quote  and it took this long to expalin where the cost was hiding? Has this been there all along or did you just start this? I am shocked!  ... View more

TT just sent me a survey! Yay! I can now tell them what I really think. I hope they get the feedback they need in order to change some signifiant drawbacks to using them. 1) Too many Pros delivered to the potencial customer. 2) Instant quote is not personal 3) Too expensive 4) No budget 5) Too many false leads I did give them a few kudos 1) Easy platform 2) Decent exposure on the internt. ... View more

I tested "instant match" last month and quickly found that it was very unprofessional. I was unable to give a personal note just an automated short blurb from TT. I am now back on the regular system with the"set your budget" option, I can send a personal note and hope to stand out among the 10-15 pros that were matched instantly. I send out close to 10 a week and may get 1-2 responses. None of them used the auto response they actually sent back a note however these responses are a minimum $45.00 a piece. So I was billed $135.00 last month and sadly none of the three who contacted me came out a client. So TT is making a a ton of $$$ from this new  system with no return, so far as the quality of these leads are not good. And why? They peddle people who have unrealistic budgets and we can not see that option any more.  BTW why is this comment burried in the middle of the page with comments from 4 weeks ago? Not sure how they organize these comments.  ... View more

The interior design catagory expereinced the lack of this information out about a year ago. It is very hard to qualify clients without this information. One of the many changes that hurt the Pro. ... View more