Yes let’s talk about it!!!!! I’ve had several customers request me in this platform and when I reply back they never responded to me i’ve sent several messages behind messages and I feel like I’m harassing the customer and they still never reply back I’m not understanding this platform #confusedandfrustrated I’ve made complaints and no response from customer service😡 ... View more

It’s funny how things have changed with Thumbtack from five years ago that happened to me with a customer that refused to pay and I immediately called Thumbtack and sent them all the verbiage emails that we had back-and-forth to each other and they blocked her from leaving me a review now things have changed and customers are allowed to just all willy-nilly send reviews but if this ever happens to you again immediately call Thumbtack before letting a day, hour or min go by and report the customer ... View more

First of all never apologize for the price that you charge if you’re good at what you do it doesn’t matter you can’t please everyone And if your responses to the customer do not seem right then you call customer service and they’ll reverse the charges🤗 ... View more

Serious kudos on your message ... View more

The overall changes have been less then favorable My comment is about the way Thumbtack is rating the pros I think you should change the rating to: 1. number of years as a pro 2. Pros customer reviews versus mixing everyone together because now you have new pros mixed with seasoned pros. as a five-year seasoned pro it’s unfair. This is my opinion and I’m sticking to it 🤗 ... View more

What does the different levels mean? ... View more

First I’d like to start off by saying thank you Thumbtack you HAVE been a major role in me growing my business. When I first started with you close to four years ago I was so enthused with telling anyone that listened about the company. I would even give strangers my phone number and walked them through the process to set there businesses, that’s how much I was into Thumbtack. I’m a person that’s about doing it for yourself. As time has gone bye changes have been made and honestly the changes have not been great. To me it’s like a mom and pop business sold their business to corporate America, and now corporate has brought in their way of doing things. The changes have been so confusing I don’t tell anybody about your company anymore, because I’m so confused about the price breakdown, amongst other changes. it has really turned me off and I really don’t like feeling this way. if I don’t understand something I can’t explain to someone else and that’s where the challenges come in. So I hope with this platform it will help in the long run. maybe think about going back to some of the old ways.🤗 ... View more