@Hankster wrote: Perhaps I need to contact the Better Business Bureau.
This very line brings up another interesting fact. Thumbtack has had 1000's of comments submitted about their new pricing to both the BBB and various other sites. When I spoke to a customer service rep the other week and brought up how they had a lot of negative feedback over the changes and that they should address them, I was told they DO NOT care about their reviews. Now just stop and think for a second, in order for us to be listed as a "Top Pro" we have to maintain a 4.8 star rating on our profile, but Thumbtack give 2 about what they are rated.....
Plus I was told that if I didnt like the new pricing structure I should look elsewhere as they were not going to be making any changes. The gentleman said he has heard nothing but compaints and he was tired of us "Pro's" calling into complain.
So, this just goes to show how TT is thinking and that these posts by moderators are just to lead us on....
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This is not going in the right direction....This is not good news! We have been begging and pleading to have the old system brought back, you guys keep telling us how this new system is going to save us money and expand our businesses. You keep saying you are "working on it", I have never seen a company take this long to FIX their issues. When most companies have a bad rollout of a new feature or pricing format, they immediatly revert back and work with the community on making the right changes. TT just doesn't care about us anymore. We had to stop offering our services to Residential clients due to the extreme cost of our quotes and just getting bland responses with no follow through from the client. We only use TT for commerical request now, since we can generally make our money back or have a chance to make a bid amungst a smaller number of pros. Instead of spending money on the residential customers, we now are using the old ($3 to $8 per bid) to use other providers services since they are on par with what TT used to charge us back in the day. We are only keeping commerical quotes on TT in a "hope" that TT will get thing changes rapidly.
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