To Other Pro's: The follow text is on the "How It Works" page for Pro's. I sent out 2 replies to Jobs and no-where was there any cost provided. So that bold-underline-itilic sentence is not correct. How you get jobs on Thumbtack Respond to all leads Customers can message, call or book you directly after seeing your profile in search results. You'll see the job details and cost of the lead upfront. If you're interested, reply quickly. If you're not interested, decline the lead and you won’t be charged. I sent out two replies to jobs and there was no information provided about cost. The system asked me to set a weekly budget. I set it to $30. That used to cover 3-4 quotes. Only seeing a $65 fee hit my bank account for one and potentialy another $55 for another one did I learn (after a hour on the phone with TT) and after some digging what the NEW COSTS actually were. This is all my fault of course. I have been TT pro since 2011 and I like Thunbtack and still do. Problem is I am very slow on work now after dealing with some cancer issues. So I decided to look for jobs on TT after not doing so for over a year. If you made an honest mistake, and there has been no contact yet with a potential client, MEANING the Pro has not had any direct contact in any way, there should be a way to withdraw and deleate a quote. Also, if I set a weekly budget how can Thumbtack change me twice the budget limit without my authorization? Thats bad. You should hold up my quote until I increase my budget limited, other wise what the heck is the limit for anyway? When I called Thumbtack they did refuse to refund the charges dispite it being an honest mistake on my part, but did offer to give me credit in stead of a refund. That is problely fair under normal sisutations. Until these pricing programs change to be more user friendly for the Pro, I just might have to take a wait and see approach and be very very, and I mean very selctive of what I give a quote for. Too bad it has to be that way.
... View more