It has already happened to me. I was charged when a customer responded only to say the pricing was out of her budget. I called and talked to customer service and was told that it was a legit lead. I want to know how that qualifies as a lead. The customer service rep told me the customer was showing interest and it was up to me to close the deal. I feel like Thumbtack is just trying to rip off the Pros who pay for this service. Pricing has doubled since you started this new system. I am not one bit happy. I have just about had it with Thumbtack. I will send you the info in a private message. That's not the only problem I'm having. I have called. I have texted. I have emailed. Every time I try to send a quote Thumbtack sends it to draft. I have been trying for two weeks now to get this fixed. I am missing out on being able to even try to get jobs because of this problem. This situation is absolutely ridiculous. I have done everything that I have been told to do by customer service and the problem is still not resolved. Pros pay for your service and Thumbtack is not doing anything to help the Pros. It seems like Thumbtack is only trying to help Thumbtack. Thumbtack needs to remember they only stay in business if Pros use this site.
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