I have not received any leads since Thumbtack changed to the new system. Why? It seems like Thumbtack is trying to force us to use the promote feature. ... View more

I have not received any leads since Thumbtack changed to this new system. Why? It seems like we are being forced to use the promote feature. ... View more

I am in the exact situation also. I absolutely hate the new system. With the old system at least we weren't being charged an exorbadant amount for nothing. I have received a couple of refunds for quotes that just messaged me to say no or wanted sevvices I don't provide. I have a mobile bartending service and most of the time customers are just looking for the cheapest. I may not be the cheapest but I pride myself on customer satisfaction. I have never received a complaint from a customer. When I send out a quote and another service sends one for $100 cheaper I should not be charged or when someone wants me to drive 2 hours to pay me $10 per hour. I have gotten leads with unteal expectations. I don't mind at all paying for qualified leads but these trash leads I definitely have a problem paying for. Thumbtack needs to wake up before it's too late. ... View more

I totally agree. What about customers who want to pay $10 per hour for a $50 per hour job? I have had it happen to me and was charged by Thumbtack. I don't think it is right. How is Thumbtack going to distinguish between an actual lead and someone wanting something that is totally unreasonable? ... View more

I'm just really not sure I agree with how we will be charged. You may have a customer contact you wanting to pay $10 per hour for a service that is $50 per hour. You don't know until you respond. I don't think you should be charged for those contacts. ... View more

I did and my money was refunded. They wanted me to provide alcohol also. That was never mentioned in their post. I do not provide alcohol only bartending services. ... View more

I already have been. I sent quotes based on what the customer put in their post. They wanted something totally different that I don't provide. I was charged but Thumbtack did refund my money. I have been charged when customers responded to my quote just to say no. They need a better system. ... View more

Hi Chris, I am the owner of Mobile Mixology. I'm wondering how we will be charged if a customer reaches out to us and we don't provide the service they are looking for or if I don't feel that customer is a good fit for the service I provide. Will I still be charged? Thanks Denean ... View more