I have been with Thumbtack since 2015, before it went National with TV commercials and Thumbtack helped me get my business off the ground. For this, I am a very loyal customer and I have been inquiring about the entire pricing guidelines since the inception of higher pricing for leads. The explanation has always been that Thumbtack will evaluate the leads and for leads that are strong, we would pay more and for the weak leads, we would pay less or not at all. Much like everyone else, I get more inquiries than paying customers and the ones that I do get charged for don't always end up buying. I'm a dog trainer and in order to run an ethical business, I only charge the client for the training that they need and not try to upsell them to my most costly training program. That means the least amount they would pay is $75 a session or they could buy one of my more expensive programs which could be as much as $625. Remember though out of those prices I also have other costs such as equipment and the additional expenses I have to take into consideration. I don't know what the right answer is yet but there are many of us very unhappy with the Thumbtack pricing and I'm glad you have recognized this. In my industry, Professional Dog Training, I think that if a client marks us as hired, then only then should we get charged. Make it so that they have to choose if they hired us or not in order to keep the honest honest. Just because a person responds to me doesn't mean they are going to hire me nor does it mean if I respond to them and they don't hire me that I screwed the pooch on the deal. I have responded so many times and in so many different ways, you just don't know what people are going to do. Obviously they have budgets and are looking for the best service for the best price. I have kept my pricing at that competative level for this reason but if I keep getting nickled and dimed in other areas, I will have no choice but to bring up my prices which really creates a non competative market.
... View more