If I was on the recieving end of truckloads of small business money I would probably say this too, "if a customer doesn't respond to you, we don't want you to focus on that customer, but rather customers who are responding and engaging".
I have been using TT for several years noq
I have a good profile,good rviews, and respond pretty quickly to all leads I recieve. Up until about four or five months ago I did fine. I understood that about four out of ten leads would be no good but the other six would be actual, "real" people "seriously" looking for a pro. Yes expensive but it was understood that its the price to play the game and out of the five or six leads that were real people Id close half so it covered the loss of the other leads. It barely fit into the budget but it fit. The past several months did not at all! Prices changed, procedures changed, customer service hasn't been much help, and the amount of spam leads h as s quadrupled!!! Seems to me that TT does not care what benefits us pros at all! If they did they would listen to the thousands of Pro complaints! I just went through the past three months of TT leads and I am in complete shock!! I have loved TT in the past I hate to say it but if it keeps going this way not only my company but the other 11 family owned companies in my group will have to say goodbye and send our money somewhere else! Somewhere that looks out for their assets (THE PROFESSIONALS PAYING THEM)
I mean dang, I have spent an average of $900 a week one out of 10 leads that have responded after the initial inquiry. Out of the last fifty leads I payed for only three ended up with an onsite estimates! The rest ghosted after the initial "can you give me an estimate" message!! Thumbtack are you planning on looking out for us or have you gotten so big that you dont care anymore??
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I have been getting ghosted 8 out of every 10 leads for about two months now! I get the initial message "can you give an estimate" then nothing from there. I respond immediately and follow up regularly with no response! I have spent $1,500.00 - $2,500 a month for over a year now! If things don't change soon I will have no choice but to drop TT!
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