Whenever I receive a lead, whether through customer contact or my own bid based on available request, I first use my templated responses based on the type of work. I make sure to follow up immediately with a message offering my cell, business line and email and ask them to choose what is most comfortable for them to reach out and discuss their request further. I include that if there is any other method they’d feel is easier to give me the feedback and options. So I can meet their need and thank them in advance as it will help me improve my communication. My best example was getting a response from a lead after I reached out, asking me to call them via a text to speech relay service due tii ok their hearing impairment. They thanked me for giving them the option for providing their own communication method. I was able to calm through this line and walk them through my offerings. They were so appreciative of my patience and persistence with explaining my served was and ideas for their request in such a long call, that they hired me. It always makes me proud to do good in the community and support anyone’s needs in providing services regardless of their communication choices or in some case need. Never assume that how you as the business feel you want to interact with your potential customers is the only thing you can offer. Otherwise you risk blocking out countless opportunities to support those looking to get a job done.
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