@Mandijo16 Hi there. I saw your question/concerns. I am here to tell you just a complete slew of concerns and frustrations that are going on with TT as of late. I have to be honest though. TT goes through these threads and will delete content they do not like.....so I have to be professional. I will say..............READ ALL THE POST. You will find out what PROS are talking about. As for quality of leads............AGAIN READ ALL POST on ALL CATEGORIES. Now to help out.....let me offer some advice so TT does not get mad at me for beinf "negative". Thats a joke TT! So, not sure what your business is but me.......I am a design/build contractor. Before the disasterous "Promote Your Business" started.....I was VERY good at closing projects. Now with that said, I made sure to split test A/B my pre-filled quote templates to see what worked best. What I mean is......if a customer was requesting a natural stone bed border or wanting to REDO their landscape, I have customized quotes with BEFORE/AFTER pics that matched exactly what they want. SO TRY THIS........please understand though if you are using TT's "Promote Your Business" I can only tell you to think long and hard and try and keep in constant contact with the cusomters with follow-ups. I want to tell you the truth but Ill get in trouble. Just READ THE POST. Be careful. You can go through a lot of $$$$$$$$$. Nobody deserves to pay a company all their $$$$$$$$$ and they do not get customers
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"CUSTOMERS NOT RESPONDING TO QUOTES" Another bismal weekend my fellow Thumbtack PROs. Just adds the frustration the changes TT has made that are obvioulsy impacting us PROs. Like so many other PROs, I turned off the "Promote Your Business". I had to. Several hundred dollars spent UPFRONT. Leads were disasterous. I can go and on and on but seriously, just horrific results. NEVER EVER happened in the old system. WHY YOU ASK? SIMPLE ANSWER.........Thumbtack stripped our ability to PRE-SCREEN the leads. PERIOD. I noticed it right away. This is crucial as a design build contractor. ANOTHER REASON........the old way before business-killler "Promote Your Business".........I could send a customized quote with attached BEFORE/AFTER pics to MATCH EXACTLY WHAT THE CUSOMER JUST REQUESTED This allowed me to have great success. I mean huge success!!!!! Seriously........I sort of felt blessed to have Decided to sort of build my business on the Thumbtack Portal. PLEASE KEEP READING So this weekend, ( AS STATED, still refusing to give TT anymore money upfront with PROMOTE YOUR BUSINESS, I had noticed a few leads that actually came through. Because of Promote (KILL) Your Business, leads were not really coming through anymore, as they were all "gobbled up" with PROs signed up on PROMOTE. So as I said....... this weekend, quite a few came through. Not being charged upfront, I thought what the heck. (YES IM desperate trying to find work) I went after 4 leads. I must admit to be fair to TT, I responded a bit later than my typical "within 30 seconds" on 2 of them. Still, they were responded to within about 20 minutes LOL RESULTS - just like everyone is saying. DEAD. ZILCH. NADA. I also sent follow-up responses. I made sure that my customized quote templated matched what they requested. THIS IS WHAT I KNOW.........................Thumbtack had certainly made changes that are stripping the connect from CONSUMER/Homeowner to CONTRACTOR/CHEF/D.J. etc. Something is happening because I am reading here and other online complaints ( there are thousands) that the quality of leads is WAAAAAAAAAAAAAY DOWN. There is something going on. Is it Thubtacks SEO efforts and KEYWORDS that are attracting TIRE KICKERS???? Are they coming to TT wanting quotes for something IMPOSSIBLE to quote without seeing????? Is their a disconnect/turn-off the consumer/homeowner just does not like????? WHAT THE HECK IN GOING ON THUMBTACK???????? Yes I know you still have some PROs that have "Promote Your Business" turned on so you are getting the $$$$ upfront.......but seriously, you have thousands of PROs that want to buy leads. They are commited. HELP US OUT
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I WONDER HOW LONG AND IF.............THUMBTACK IS LOOKING AT THE NUMBERS, THE $$$ but I know of exactly 6 local pros in my area that have all stopped with PROMOTE YOUR BUSINESS.
TO BE BLUNT, I know this sounds tacky but other PROs that are not paying attention this community forum will get fed up being charged 500% per lead UPFRONT and maybe 1 out of 25 leads converting.
I agree with @AspenPaintingNC I have had just in last 6 leads I sent quoutes too show up as "CUSTOMER CANCELLED PROJECT" but on the APP shows they "HIRED A DIFFERNT PRO
VERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRY SUSPICIOUS. What is even more wierd is not only have the quality of leads been a complete train wreck, complete dead leads, zero responses from customers........but on this one particular lead I got, the customer's response was just absolutely rude.
She finally responded (I aggressively followed-up)......can you meet today between 9-12. As frustrating as it's been with Thumntack's quality of leads since Promote Your Business, I almost said yes and then I realized I had a commitment. I responded, "I can do between 1 and 3." The response was, "maybe next than."
JUST ADDS TO FRUSTRATION - Do not get me wrong. I have plenty potential customers in the past message back and ask to meet the same day. Its just recently with all these business-suicide changes made by Thumbtack, the PROs feedback that the changes are impacting their businesses............the frustration keeps building.
NOT TO CONTRADICT THAT I SAID - this one lead I just referred, I did not realize there is one category (PORCH REMODEL) I still have TURNED-ON the Promote Your Business.........so Thumbtack got $8. Thank God not a single penny more.
SO ANOTHER DREADED 48 HOURS - I have ZERO doubts the business-killer changes have to be making an impact at Thumbtack. There are suddenly a modest uptick in a few leads that have been coming through. Since I do not have to pay unless they respond, I decided to give Thumbtack and myelf a chance. Boy oh boy............same as soooo many tother PRos complaints as of late. Myelf too....NO REPSONDED, DEAD LEADS, what else is new though I guess.
SOMETHING GOING ON - There must be a "disconnect" in the way the customers/homeowners are coming into the Thumbtack, and how they are sort of presented their PROs (or selecting) because I know this
AFTER MY FIRST CHANCE WITH "Promote Your Business" and the other way of choosing leads that still come through........................................MY RESULTS ARE AS FOLLOWS
26 leads pursued, as always "quick repsoneses, an awesome profile, 53 REVIEWS, 4.7 rating, over 70 pictures my PROFILE PAGE, includeds BEFORE AND AFTER PICS.................................................
NOT ONE JOB SOLD. ZERO. NADA. NOTHING How can this be?????? I, like so many other PROs smartened up and I refuse to keep that horrific Promote Your Business turned on due to the RESULTS and the EXTREME FEES...........but still,
I NEVER EVER went through 26 leads and sold ZERO JOBS. Hell, I can beat these numbers with Home Advisor.
Thumbtack............are you listening. Come on! Were telling you our experiences here. Help us. We want to make it work!!!!!!!! We PROs bay your bills, right? But it is more than that to us. Our hard work and AWESOME REVIEWS are something to show for. Something that keeps us going everyday.
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@RCPS I agree that strange things are going on. TOP PRO means nothing anymore
I personally never really cared about TOP PRO status. I often see where when I would click on "SEE COMPETITION" button there would be several PROs that showed up. You have one PRO that has only like 10 or 11 reviews with a TOP PRO badge and then there are another couple PROs like myelf that have over 50 REVIEWS without the TOP PRO badge.
You know as well as I do that if a consumer/homeowner is really serious and ready to HIRE a PRO, they either A) are not choosing which ones have a TOP PRO badge or B) they are going to click on the few that have most reviews............that is in most cases.
Thumbtack is certainly not going to change their new system though. You can tell how they are not even responding to the PROs that are complaining and telling them what is happening to their businesses since these business-killer changes.
I can tell you Ive got some leads that THERE IS NO DOUBTS they are fake. Im telling you FOR REAL.
JACKING UP PRICES 500% and then getting the $$$$$ UPFRONT. HUUUUUUUUUUUUUUUUUUUGE RED FLAG
I am hoping and praying that the CEO would be a man and host an online town hall. So sad how they turned their backs on thousands of PROs that helped them build their business out. So freaking sad. Best of luck to you though in the New Year
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I agree with @Wah-Heed @AspenPaintingNC @AutumnElectric and many other "loyal" PROs Thumbtack........where is the CEO? How about an ONLINE TOWN HALL? OK so seriously...............I have an idea. PLEASE GO BACK to the OLD SYSTEM THAT WORKED. Ill not only SAVE MY BUSINESS, help my EMPLOYEES KEEP FOOD ON THEIR TABLES AS WELL but I will pay Thumbtack a $250 subscription fee!!!!!!!!!!!!!!!!!!!!!!Yes, thats right. Ill pay a monthly flat fee This Promote Your Business is a bad deal. Now I understand that TT has finally found a way to get our $$$$$$$ UPFRONT...............but seriously Thumbtack..........how long before we are all going to walk away completely? HOW CAN THIS BE SUSTAINABLE? If homeowners are coming to TT to find a PRO.............dont you want PROs with awesome PROFILES, lots of REVIEWS.................or is more profitable to simply have new PROs with NOT- SO strong reviews that will just get fed up and quit?????????????????????????????????????????????????
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Dear TT Ive been very open here in the community to several of the "moderators". Only 1 repsonse after directly messaging several. Thanks @Kameron for at least taking the time to "call me" a couple weeks ago. However, Ive seem BAD and NEGATIVE complaints skyrocket online. Is TT really listening. Its very sad all the LOYAL and LOG TIME PROs here in the community that are telling TT their decisions are having very disasterous affects on your LOYAL PROs that built your company. I agree with so many that the new way is just horrible. I was a master in the old way. When TT said, "Only pay if they respond"........I thought it was a truw gift from the MAN ABOVE lol!!!! However, as I have stated over and over.....just like other PROs have stated here, your new system is benefitting TT only. Here it goes.......AGAIN. So, Im a deisgn build conctractor. I "must screen my leads" and over time I developed a way of looking for specific criteria. Even though (STATISTICALLY) I sold more jobs that were Med or Lg as for the size of project I learned over time that sometimes that was not a factor on me choosing the lead. Therefore, since I could see the leads 1 by 1 as they come in, I learned to see if they took the time to leave notes, provide a phone number, or some other information like the area. The leads ALWAYS had a fair price. Yes....there are tire-kickers. Yes....there are customers just wasting time or just trying to get some pricing. No....no LEAD SERVICE can get all pergect customers. Still, it worked awesome for me. STILL.......here is the magic I created for myself. This one trick allowed me to have HUGE SUCCESS. Here is what it is. It the customer wanted conrete patio, PERGOLA, a COVERED PATIO, or they were looking from a LANSCAPE REDO.........I had custom filled templates with "before and after pictures" of 2 jobs that matched what they were requesting. H U G E S U C C E S S!!!!!! Ok so now in January 3rd, 2019 Your leads went up, WAAAAAAAAAY up in price. I can no longer A) screen my leads in real time B) send customized quotes C) I can only sit and wait for leads to come in D) Im charged upfront Here are the results the 1st time I stuck with it. 8 dead leads. NO JOBS SOLD. Luckily got 4 LEADS reimbursed but was told like 3 times how lucky I was to get them reimbursed. The leads were all horrible. Some even had the criteria in my settings, but still it goes back to...."See em in real time, look for additional notes, or specific info they are looking for so I can send them a CUSTOM QUOTE" TT stripped me of all that. The lead quality went way down. SO AS A RESULT I STOPPED THE PROMOTE YOUR BUSINESS. Not worth it. It benefits TT only!!!!! TT......listen to your PROs. Listen to your "loyal" customers that pay your bills. I will pay a MONTHLY FEE of $250 and still pay the costs of leads if you will stop this madness and GO BACK TO THE OLD WAY. Sincerely Eric
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HI I share your frustration. In my categories, they are trying to charge $75 for a PATIO/DECK category. I come from a huge family and friends using TT. A concrete contractor, a fence conctractor, a paint contractor, and another landscape contractor (my uncle) that works in Dallas. Except for my brother in law (painting contractor) we all have 50+ Reviews, all rating over 4.5. TT swears they are getting more SERIOUS customers. All my family/friends noticed instantly the "smoke screen" with the 20% discount and for some reason there was no PRICE DISCLOSURE. I personally NEVER, NEVER, EVER blew through $500 and not close a single job. NEVER. I urged a TT employee I was given a chance to speak with on the phone that the very fact that they STRIPPED my ability to screen the leads was a huge and grave mistake. The leads are NOT better. The leads are WORSE. TT is charging prices that are WAY TOO MUCH, and they are being told over and over and over and over the new way is not working, and they are pushing the "PRMOTE YOUR BUSINESS" and also charging upfront/immediately. I personally think that they already see that contractors are pausing/quitting and the $$$$$$ is WAY DOWN so lets see how they will react. So far they just keep shoving videos down our throats when we are trying to tell them reality. TT - please FIX THIS. Your prices are WAY TO EXPENSIVE to not know if the customers are tire kickers. The fact that WE PROMOTE does not prove to mean better leads. I got a total of 4 PROs that we ALL AGREE TO GET ON A PHONE CALL TOGETHER AND SHARE WHAT HAS HAPPENED WITH NEW SYSYEM. ITS NOT GOING TO WORK
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HI Im Eric. A loyal PRO with over 54 REVIEWS, a 4.7 rating. TT was a grind getting started, but like so many PROs I kept up with it. I am like so many other PROs........wondering why TT is being so stubborn, refusing to go back to the way you did business before. Over the holidays, I spent a lot of time online researching TT, and I must say it was "very scary" all the complaints coming constantly. It seems like TT needed more $$$$$ coming into to please investors. YOUR PROs that are loyal are relying on TT for a steady source of leads are leaving in droves. The PROs are telling TT that the new changes are NOT working. Take my experience for example. I knew right away it was not going to work. I had all my SETTINGS in place. My case was simple. I can not SCREEN my leads and that created leads that came in that I would have never chosen. The fact TT is getting the $$$$$ up front.................no way, no more. I had received 8 leads and did not close a single job. THAT NEVER HAPPENED BEFORE. I have 3 friends that USED TT and were loyal!!!!! A concrete contractor, a fence contractor, and a HANDYMAN. We all noticed the quality of leads and the HUGE increase in lead costs went through the roof, charged upfront. WE ALL STOPPED or PAUSED "Promote Your Business" If TT cant make it work for PROs that have "mastered" the old system and developed their own ways and means of connecting with clients......how do you expect PROs to make it work and when they are coming in with NO reviews, no STRONG PROFILE, and they get frusttrated giving TT the $$$$$, and not closing jobs.
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I personnaly do not UNDERSTAND why TT is not on the phone calling the PROs that are not only voicy their hate and disgust for the new system. I personally do not UNDERSTAND why TT is turning away their LOYAL and DEDICATED PROs.......NEVER NEVER EVER did I spend $600 dollars, yet not make a single sell. NEVER TT.....your new system is not working. You have taken my ability away to screen the leads. Your insisting on getting the $$$$$ but you are failing your PROs. We are telling you all the problems, yet you refuse to make changes. If pros like us can not make it work, how are you going to keep the $$$$$ coming in. I tried the new system. The leads were horrible. I had to practically beg to get a refund on 4 of the leads. The same problems still exist. How are telling me as a PRO I am getting 20% OFF to sign up but CAN NOT disclose the prices up front. This seams very unfair. TT......how do you expect me to just give you $$$$$ and not close jobs. BEFORE YOUR CHANGES I was happy. I got leads, I screened the leads, and MY SETTINGS worked. Now, I still have settting in place but I can not convert the leads Im charged for UPFRONT.
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Thumbtack has totally gone off the rails. When they switched to the "Promote Your Business"...........I instantly knew I was in trouble. I blew through $800 on dead leads. I mean D E A D.......I became a PRO, over 50+ reviews, 4.7 rating and worked up to 7+ employees. Thumbtack was a GREAT source of leads. With me what happened is simple. They STRIPPED MY ABILITY to pre-screen the leads. They SWEAR that we get 20% off leads.......but the prices that are charging ARE NOT sustainable. I have 3 friends, all PROs on TT. We have all PAUSED. I am not buying leads. TT can not be able to get our $$$$$ and not deliver REAL customers. TT can not allow to get my $$$$$ without giving me a chance to pre-screeen the customers. Not sure what TT was thinking. Please "google" and spend time researching TT in recent months. They are running off the very PROs that built there business. I do not beleive for a second that contractors are having great success with new changes. I never EVER spent $800 and did not sell a single job. What is sad and who I FEEL VERY SAD for is all the new conctractors what are going to sign up (keep in mind ZERO reviews) and they are all going to spend $$$$ and get creamed, but $$$$$ will certainly take the $$$$$. Thumbtack, why are you doing this to your loyal PROs that are begging and pleading with you to stop the madness and treat us FAIRLY? Do you think this is sustainable. I can personally account for a total of 5 PROs you lost.....that is REVENUE you have lost.
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