That's the whole point - you (including all moderators) say in this post "without giving permission to do so." By accepting the terms of service, you give permission to do so - that's why companies make you accept terms. "If you send text messages with a Customer Member or Service Member using the telephone number for that Member available on the Platform, we may use a third-party service provider to track these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of Fees, to enforce these Terms, and for quality and training purposes. As part of this process, Thumbtack and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message." If that's not your intent and you only use the masking number thing then your lawyers need to update this to reflect that.
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In regard to the some categories won't have pricing, can I suggest that mine be inluded? One of my services is scanning photos. I scan prints, negatives and slides. They each have a different pricing structure, plus resolution scanned, plus an option for prints that is not available for slides or negs, etc. I don't like being automatically matched and then charged. My "match" today is not in my free pickup/delivery area either so my price is now totally misleading to the customer. I can certainly discuss with him about the rush fee I would have to charge because he needs it so fast (which I would normally waive it being for a funeral but he lives almost 50 miles from me). As a customer I get it, we all like to see prices or at least a range to see if I can even afford a service even if it's of higher value than another. In this case however it works against me. That's why I turned off Instant Match when that's what it was called, I immediately got a customer who was totally wrong and it was a waste of time for both of us. Needless to say I never heard from her again.
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