Thumbtack has been great to me in the past, but it's becoming more difficult to get new customers. And one reason i suspect is lack of relevant information from the customer's end. I think sometimes customers may become fed up with back and forth messages and forgoe the whole thing. I do computer repairs, and here's an example of some of my interactions. CUSTOMER: I have a computer that is not working, how much to fix it? ME: Can i get the make and model of it, and can you tell me in detail exactly what happened?? And, I never hear from the customer again. But, I think that if I had all the relavant information at first, like make and model and so on... I could then reply to them, the first time with the exact cost of the project and how long it would take to complete. So, I think that asking more relevant questions from the customers upfront, will benefit us all.
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