Hi Jason. First off, thanks for the update. Where is this "Request Tab" you mention? Next, unfortunately for Thumbtack, this is too little, too late. The pricing structure your company has rolled out has priced yourself out of the market for my line of small business. I am no longer quoting from your platform and question whether I need to keep my account active. By the numbers: On Thumbtack, in 2017 I received 320 leads, quoted 145 of them, and booked 3. I earned $1300 gross for the bookings, and paid out $562 to Thumbtack, for a gross return of about 130%. Not bad, but not great considering the amount of work that went into booking 3 measly gigs. (BTW this was the lowest lead conversion of all of the services I use by far--Thumbtack always has the lowest quality leads.) in 2018, I have received similar amount of leads, (about 300) less quotes (60), and slightly better quote conversion (3 gigs for $1400.) Those quotes/leads have cost me $353 so far. Here's the kicker: since your company's latest pricing model rolled out, I have only heard from 3 leads (none of which booked) and those three leads make up almost ONE-THIRD of my entire Thumbtack cost for the year. I haven't received a reply since August, and I no longer quote the 5-10 times per month like I used to because if those clients all responded the cost would put me out of business, I'm quoting maybe one per month if it's a really juicy lead. Also it's now more difficult to convert those leads because I have to build your company's charge into the quote, so my prices have gone up 25% as well. Bottom line, I now pay too much using your company's service compared to the benefits I receive. Please reply on how to find the Requests tab.
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