As a contractor (carpentry, handyman) I agree. I was blindsided by some of the cost for customer contacts. ( ne was just a general inquirey who thanked me for my interestand would be in touch ($45 down the drain). Since then they have posted the cost of a customer contact but so outragious that I cannot afford to respond. Whoever assigns these prices has no idea how quoting a job is impossible without more detail provided by the customer inquirey. I loved Thumbtack before this awful change.
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